Benefits and Eligibility Specialist

State of Arizona; Phoenix (AZ); Hybrid; USD 41,000 - 48,000; Full time

Job summary

The State of Arizona is seeking a customer service representative within the healthcare sector, primarily focusing on financial eligibility for Medicaid. This position offers a competitive salary, remote work options, and a comprehensive benefits package. Ideal candidates should have a high school diploma and experience in customer service, along with strong communication skills.

Benefits

Comprehensive benefits package

Flexible remote work options

Paid parental leave

Generous vacation and sick time off

Supportive work environment

Qualifications

• High school diploma or G.E.D. required.
• Minimum of 6 months customer service-related experience.
• Ability to pass relevant tests for the role.

Responsibilities

• Make financial eligibility determinations for Medicaid programs.
• Conduct interviews and communicate eligibility status to customers.
• Document actions taken throughout the application process.

Skills

Written communication

Verbal communication

Customer service

Knowledge of Medicare and Medicaid

Education

High school diploma or G.E.D.

Job description

Employer Industry: Government Healthcare Services

Why consider this job opportunity:
- Salary up to $41,693
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including medical, dental, life, and disability insurance
- Paid parental leave and generous vacation/sick time off
- Supportive work environment with a focus on employee engagement and satisfaction

What to Expect (Job Responsibilities):
- Make financial eligibility determinations for various Medicaid programs, following productivity, timeliness, and quality guidelines
- Conduct interviews and communicate with customers regarding eligibility status and required information
- Review documentation and verify eligibility from multiple sources
- Document actions taken and relevant case information throughout the application process
- Participate in team meetings and assist with special projects as needed

What is Required (Qualifications):
- High school diploma or General Equivalency Diploma (G.E.D.)
- Minimum of 6 months of customer service-related work experience
- Ability to pass a test appropriate to the area of assignment
- Knowledge of Medicare and Medicaid programs, as well as applicable state and federal rules
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 1 year of customer service-related work experience
- Bilingual (Spanish) skills are a plus but not required
- Familiarity with call center environments
- Experience with investigative interviewing techniques
- Knowledge of Arizona Management System (AMS)

#GovernmentHealthcare #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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