Benefits and Eligibility Specialist

Freddie Mac; Phoenix (AZ); Remote; USD 42,000; Full time

Job summary

A leading government healthcare services company seeks candidates for financial eligibility determination roles. This opportunity offers extensive career advancement alongside a competitive salary and comprehensive benefits. Successful candidates will provide customer service support while managing Medicaid eligibility processes in a remote work environment.

Benefits

Comprehensive benefits package

Participation in Public Service Loan Forgiveness Program

Flexible remote work options

Qualifications

• High school diploma or General Equivalency Diploma (G.E.D.) required.
• Minimum of 6 months customer service experience.
• Bilingual in Navajo preferred.

Responsibilities

• Make financial eligibility determinations for Medicaid programs.
• Conduct interviews with customers and verify eligibility documentation.
• Document actions in the HEAplus system.

Skills

Customer service

Bilingual (Navajo)

Computer database familiarity

Education

High school diploma or G.E.D.

Job description

Employer Industry: Government Healthcare Services

Why consider this job opportunity:
- Salary of $41,693
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including paid holidays, vacation, and sick time
- Participation eligibility in the Public Service Loan Forgiveness Program
- Supportive leadership and a high employee satisfaction culture

What to Expect (Job Responsibilities):
- Make financial eligibility determinations for Medicaid programs and conduct interviews with customers
- Request and verify eligibility documentation from multiple sources
- Research and apply relevant policies and procedures in determining eligibility
- Document actions taken and relevant case information in the HEAplus system
- Participate in team meetings and assist with special projects as needed

What is Required (Qualifications):
- High school diploma or General Equivalency Diploma (G.E.D.)
- Minimum of 6 months of customer service-related work experience
- Ability to pass a test appropriate to the area of assignment
- Bilingual (fluent) in Navajo preferred for the Chinle office
- Familiarity with computer databases and systems used in eligibility determination

How to Stand Out (Preferred Qualifications):
- 1 year of customer service-related work experience
- Bilingual (Spanish) is a plus

#GovernmentHealthcare #CustomerService #RemoteWork #CareerOpportunities #EmployeeBenefits

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