Benefits Analytics & Customer Service Specialist

Jetblue Airways

Seattle (WA)

On-site

USD 50,000 - 89,600

Full time

14 days+

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Job summary

JetBlue Airways in Seattle is seeking an Analyst, Benefits Customer Service to support all aspects of benefits programs, using dashboards and reporting metrics to ensure excellent internal and external service. You will work with Senior Analyst, Benefits Customer Service, lead crew interactions related to benefit plans, enrollment issues, and compliance with government regulations, including ACA and COBRA.

A foundation in leaves and related programs is required, with strong communication and

Qualifications

Bachelor’s degree in Business Management, HR, or related field, or 4+ years of related work experience.
One year of analytical experience in data consolidation, programming.
Prior experience with HRIS systems.
Proficient with the Microsoft Office suite and extensive Excel experience.
Excellent communication and analytical skills.
Availability for occasional overnight travel (10%).
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.

Responsibilities

Understand comprehensive analysis inclusive of claims, financials, and customer service productivity.
Act as a trusted advisor and educator, with an in‑depth understanding and strong communication abilities on benefit design packages to internal customers.
Interpret plan benefits and resolve concerns and enrollment issues while establishing rapport.
Interact with internal and external customers verbally and in written form to ensure appropriate satisfaction is achieved.
Identify and recommend efficiency opportunities and initiatives.
Prepare ad‑hoc reporting and analyses, including contributing data and spreadsheet preparation.
Work closely with Senior Analysts to develop trend models and update assumptions.
Collaborate with cross‑functional teams to ensure a seamless customer experience.
Participate in bi‑weekly reporting meetings on efficiencies between internal Customer Service team and external Business Partner meetings.
Gather and analyze data for workgroups in areas of leave management, health & welfare, and retirement.
Navigate applicable Business Partners systems portals to support inquiries and processes.
Conduct regular internal audits to ensure compliance in all regulatory areas.
Develop defined and measurable metrics of success for Business Partners network.
Provide support for open enrollment and other benefits‑related events.
Other duties as assigned.