Benefits Analyst (Work From Home)

American Red Cross; Michigan; Remote; USD 50,000 - 60,000; Full time

Job summary

Join a leading humanitarian organization as an HR Benefits Administrator at the American Red Cross. You will be responsible for administering employee benefit programs, ensuring compliance with regulations while making a meaningful impact in people's lives. The role offers competitive compensation and a supportive work environment.

Benefits

Medical, dental, vision plans

FSA/HSA

PTO and holidays

401(k) with match

Paid family leave

Employee assistance program

Disability insurance

Recognition programs

Qualifications

• Bachelor’s degree required.
• At least 1 year of related experience or equivalent.
• Knowledge of benefits principles, excellent communication skills, and intermediate Excel skills.

Responsibilities

• Administer non-union employee benefit programs according to plan provisions.
• Serve as the primary contact for benefit escalation tickets.
• Monitor employee hours to comply with federal mandates.

Skills

Communication

Excel

Benefits Principles

Education

Bachelor’s degree

Tools

HR ServiceNow

Job description

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By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description

Joining The American Red Cross is a unique experience. You become a vital part of the world’s largest humanitarian network, working with a welcoming and diverse team committed to making a difference. You will grow your career within a movement that values helping people, rebuilding communities, and improving lives.

As a member of our team, you will have mentors who support your growth and a mission that aligns with making a positive impact. We offer competitive compensation and benefits, and a community that respects your life outside of work.

What You Need to Know (Job Overview)

You will serve as the first point of contact for benefit escalations, HR inquiries, and guidance on plan provisions. Benefits include Health and Welfare, Defined Benefits, and Defined Contribution Plans. You will also work on improving benefits administration processes, review employee communications, perform client acceptance testing, resolve HR tickets, conduct research, respond to appeals, analyze data, and perform audits. Ability to analyze trends, summarize findings, and recommend improvements is essential.

The role can be located anywhere; however, if based on the West Coast, you must be willing to work primarily East Coast hours (6 of 8 hours).

Key Responsibilities

• Administer non-union employee benefit programs according to plan provisions and organizational guidelines.
• Serve as the primary contact for benefit escalation tickets.
• Assist with RFI, RFP, and implementation of new benefit offerings.
• Develop and maintain documentation for benefit administration processes.
• Monitor employee hours to comply with federal mandates (e.g., ACA 30-hour rule).
• Prepare and update regulatory notices such as the Summary Annual Report and Annual Funding Notice.
• Ensure procedures and vendor requirements comply with regulations and plan provisions.
• Address participant and retiree complaints and manage vendor relationships, including testing and troubleshooting.
• Maintain accurate plan participant data and support annual plan audits and valuations.
• Perform other duties within the Total Rewards department, including project management.

Salary Range

The salary range is $50,000 - $60,000 annually. No annual bonus is offered. Salary will be reviewed based on location and experience.

Minimum Qualifications

• Bachelor’s degree required.
• At least 1 year of related experience or equivalent.
• Knowledge of benefits principles, excellent communication skills, and intermediate Excel skills.
• Willingness to travel approximately 6 times a year.

Preferred Qualifications

• Experience with HR ServiceNow system.
• Experience supporting benefits in large organizations with 5,000+ employees.

Benefits

Our comprehensive benefits include medical, dental, vision plans, FSA/HSA, PTO, holidays, 401(k) with match, paid family leave, employee assistance, disability insurance, and recognition programs.

Apply now to make your career a force for good! The American Red Cross is an Equal Opportunity Employer. We consider all qualified applicants regardless of background or characteristics.