Benefits Analyst

Thomas Jefferson University Hospitals, Inc.; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

The Retirement Benefits Analyst at Thomas Jefferson University Hospitals, Inc. serves as a subject matter expert for the organization’s Defined Benefit and Defined Contribution retirement programs.

The role provides escalation support to colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. You will analyze data, support enrollment activities, ensure data integrity, and coordinate with internal and external

Qualifications

• Bachelor’s Degree or equivalent work experience with 2 years in Benefits Administration.
• Proficiency with Microsoft Word and Excel, including formulas and pivot tables.
• Strong analytical and critical thinking skills with attention to detail.
• Experience with an Enterprise Human Capital Management System.
• Ability to communicate empathetically and handle pressure.

Responsibilities

• Serve as SME and point of contact for escalated colleague retirement benefits inquiries.
• Provide exceptional customer service to colleagues and stakeholders.
• Resolve retirement benefits issues via investigation and coordination with partners.
• Guide colleagues through retirement benefits enrollment processes and plan changes.
• Respond to inquiries via phone, email, and in-person meetings.
• Ensure timely and accurate processing of retirement benefits transactions.
• Maintain accurate retirement benefits records and data integrity across systems.
• Coordinate with vendors for processing and reconciliation of retirement benefits transactions.

Skills

Analytical skills

Critical thinking

Attention to detail

Microsoft Word

Microsoft Excel

Education

Bachelor’s Degree in related field or equivalent work experience

Tools

HRIS system

Job description

Job Details

The Retirement Benefits Analyst serves as a subject matter expert for the organization’s Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem‑solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders.

Job Description Summary

The Retirement Benefits Analyst serves as a subject matter expert for the organization’s Defined Benefit and Defined Contribution retirement programs. The Retirement Benefits Analyst provides comprehensive escalation support to stakeholders, including colleagues, managers, and HR business partners while maintaining critical administrative functions across all retirement benefit plans. The Retirement Benefits Analyst is charged with using analytical problem‑solving skills and subject matter expertise to execute and support assigned retirement benefits programs and to provide exceptional customer service to stakeholders.

Job Duties

• Serves as a subject matter expert and point of contact for escalated colleague retirement benefits program inquiries
• provides exceptional customer service to colleagues and other stakeholders
• resolves retirement benefits‑related issues through investigation and coordination with internal and external partners
• guides colleagues through retirement benefits enrollment processes, , and plan changes
• responds to inquiries via phone, email, and in‑person meetings in a timely and professional manner
• ensures complete resolution of retirement benefits inquiries
• participates in colleague and new hire benefits presentations
• escalates complex benefits inquiries as necessary.
• Ensures the timely and accurate processing of retirement benefits transactions in accordance with best practices and applicable legal requirements
• maintains accurate retirement benefits records and ensures data integrity across systems
• coordinates with internal stakeholders and external vendors to ensure accurate and compliant processing and reconciliation of retirement benefits transactions
• supports enrollment activities including communications, system updates, and employee meetings
• reconciles and processes retirement benefits‑related invoices.
• Supports the implementation of new retirement benefits programs through administrative setup and employee communications
• maintains ongoing retirement benefits operations through proactive monitoring and issue resolution
• collaborates with cross‑functional teams to ensure seamless program delivery and colleague experience.
• Analyzes data sources to provide evidence‑based recommendations about process improvement within the retirement domain
• and researches and analyzes retirement benefits‑related issues to identify root causes and develops resolution recommendations.
• Leverages organizational knowledge and insights to enhance retirement benefits program effectiveness
• contributes to knowledge sharing initiatives within the Retirement Team
• and documents processes, procedures, and best practices to ensure continuity and consistency.
• Identifies opportunities and makes recommendations for process improvements and program enhancements
• proactively adopts and leverages technology tools to improve efficiency, accuracy, and user experience.

Minimum Qualifications

• Bachelor’s Degree in related field or equivalent work experience 2 years in Benefits Administration
• Proficiency with Microsoft Word Working knowledge of Microsoft Excel, including ability to work with formulas and pivot tables
• Strong analytical skills, critical thinking skills, and attention to detail
• Experience working with an Enterprise Human Capital Management System
• Skilled in process management
• Ability to listen actively, communicate clearly and empathetically, take responsibility, adapt, and exercise self‑control under pressure.

Preferred Qualifications

• 3 years in Human Resources Operations
• Working knowledge of relevant federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Medicare and Social Security, and DOL requirements.
• Experience working with outsourced benefits administration vendors
• PHR - Professional in Human Resources - HR Certification Institute or CP - Certified Professional - Society for Human Resource Management or CCP - Certified Compensation Professional - WorldatWork or CEBS - Certified Employee Benefits Specialist - International Foundation of Employee Benefit Plans

Additional Qualifications

• Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life
• AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• access to group rates on insurance and discounts
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.