Benefits Analyst

Alliant Insurance Services; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Alliant Insurance Services in San Francisco seeks a customer service professional to support Producers by servicing existing accounts and soliciting new business in mid-market accounts. This role carries independent responsibility for servicing and retention of assigned customers and policies.

The candidate will work with client teams to determine bid/renewal strategy, prepare cost information, and analyze census and plan designs to support renewals and proposals.

Qualifications

• Requires a bachelor’s degree or equivalent with 2+ years in insurance or customer service.
• Proficiency in Microsoft Office and strong communication skills.
• Licensure in insurance and CE compliance ongoing.

Responsibilities

• Serves customers by providing service for mid-market accounts and supporting Producers.
• Determines bid and renewal strategy with client teams.
• Provides plan design and cost information to service teams.
• Gathers census data, RFQs, and analyzes client needs for renewals.
• Prepares RFPs and negotiates with carriers for favorable terms.
• Analyses market proposals for benefits and cost competitiveness.
• Produces cost/benefit analyses for client proposals.
• Ensures data integrity in agency management system.
• Performs other duties as assigned.

Skills

MS Office

Verbal communication

Written communication

Customer service

Problem solving

Time management

Typing (30-35 wpm)

Teamwork

Prioritization

Education

Bachelor's Degree or equivalent combination of education and experience

Two or more years of related work experience

Valid Insurance License

Job description

SUMMARY

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. Independent responsibility for servicing and retention of assigned customers and policies in mid-market accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works with client team to determine bid and renewal strategy for mid-market client accounts;

Provides detailed plan design and cost information to service team;

Works with client or prospective client to identify and evaluate the client’s specific characteristics including; benefit needs, design, group demographics and employee census; may assist with benchmarking and trend analysis;

Gathers information and provides analysis and recommendations to client’s existing coverage;

Requests census and RFQs from client, primarily for ancillary coverages;

Processes RFQs received from clients;

Prepares RFPs for client renewal or prospective groups, to include employee census, current/renewal plan design/rate information, and historical claims experience data;

Collaborates with client team to select employee benefit markets for solicitation and negotiates with incumbent and bidding carriers for benefit and premium considerations;

Analyzes market proposals for verification of benefits, premium, and competitiveness;

Negotiates with incumbent and bidding carriers to ensure most competitive rates or products for clients and prospective clients;

Serves as a technical expert, assisting other team members to resolve complex issues;

Produces cost/benefit analysis for inclusion in proposal to be presented to clients;

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degreeor equivalent combination of education and experience

Two (2) or more yearsof related work experience

Encouraged to complete Career Path requirements as communicated by Supervisor

Valid Insurance License

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Proficient in Microsoft Office Suite

Good verbal and written communication skills

Good customer service skills, including telephone and listening skills

Good problem solving and time management skills

Intermediate typing skills (30-35 wpm)

Ability to work within a team and to foster teamwork

Ability to prioritize work for multiple projects and deadlines