Benefits Analyst

Lockton; Hartford (CT); On-site; USD 48,000 - 62,000; Full time

Job summary

Lockton Northeast is seeking an entry-level Benefits Analyst to support day-to-day client service and renewal activities. The role is designed for recent graduates or professionals with 1–2 years of relevant insurance experience.

You will participate in the Career Foundations Program, develop industry knowledge, and grow with a collaborative team focused on client success and compliance.

Qualifications

• Bachelor’s degree in a business-related program or related field or equivalent work experience.
• Strong organization and time-management abilities to meet deadlines.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to comply with all company policies and protect confidentiality.
• Willingness to travel and work outside normal hours as needed.
• MS Office proficiency (Word, Outlook, Excel, PowerPoint).
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Responds to client inquiries, maintaining documentation of communications and resolutions.
• Provides client service aligned with Lockton Northeast processes through renewal.
• Manages open enrollment communications and presentation support.
• Reviews plan documents for accuracy and responds to emails within 24 hours.
• Updates client call logs and sets internal deadlines with the team.
• Gains proficiency in benchmarking, 5500 preparations, marketings, and related tools.
• Completes the Career Foundations Program within 2 years.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Organizational skills

Multitasking

Adaptability

Problem solving

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office Suite

Job description

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, that independence has allowed us to serve our clients, take care of our people and give back to our communities. Lockton is a very human company in a very human business. We believe in the power of our people and provide the tools and resources to help them reach their ultimate potential. That support and care empowers 13,100+ Associates doing business in over 150 countries to do what’s right every day. To see the latest insights from Lockton experts, check out the Lockton Market Update.

Your Responsibilities

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, that independence has allowed us to serve our clients, take care of our people and give back to our communities. Lockton is a very human company in a very human business. We believe in the power of our people and provide the tools and resources to help them reach their ultimate potential. That support and care empowers 13,100+ Associates doing business in over 150 countries to do what’s right every day. To see the latest insights from Lockton experts, check out the Lockton Market Update.

About Lockton Northeast

For the Northeast Series, you’ll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.

Position Overview

The Benefits Analyst is Lockton Northeast’s entry-level position and is designed for a recent college graduate or experienced professional with 1 to 2 years of relevant insurance experience. The Analyst will be part of our Career Foundations Program, which is designed to provide the technical and practical training needed to develop the Analyst as they look forward to a successful and long-term career in the Lockton Northeast Series. The Analyst is responsible for day-to-day client service and renewal support to Account Managers, Senior Account Managers and/or Account Executives.

Core Responsibilities

• Responds to Client inquiries, maintaining documentation of communications, existing issues, and issue resolutions
• Provides Client service aligned with Lockton Northeast processes/protocols as it relates to the client engagement strategy, including support as part of the client service team from strategy planning through to renewal
• Sends compliance communications as needed
• Manages open enrollment communications process, including presentation support
• Reviews plan documents and materials for accuracy
• Responds to emails in a timely manner (within 24 hours)
• Updates client call logs
• Sets expectations with internal team on deliverable format, timing, etc.; completes tasks within deadlines and communicates to the team if they anticipate any challenges meeting deliverables
• Develops proficiency in benchmarking, 5500 preparations, marketings, cost report, and other tools outlined in Client Engagement workbook
• Completes the Career Foundations Program (CFP) within 2 years
• Attends all training sessions; drives engagement and builds a relationship with mentor
• Gains entry-level knowledge of employee benefits and group insurance
• Develops a basic understanding of Lockton and the services we provide

Qualifications

• Bachelor’s degree in a business-related program or other related field, or equivalent work experience is preferred, including human resources administration, risk management or health policy
• Ability to efficiently organize work and manage time in order to meet deadlines
• Exceptional verbal, written, and interpersonal skills
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Willingness and ability to work outside of normal business hours and travel as needed
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Exhibits strong written and oral communication
• Must be legally authorized to work in the United States and not requires sponsorship for this position, now or in the future.

A Successful Candidate Will

• Solicit feedback regularly from team and actively make progress towards goals
• Take meeting notes and send them out within 24 hours
• Exhibit an eagerness and enthusiasm to learn and be a part of a team
• Display strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• Excel at multitasking, adapt to change and work on tight deadlines to meet our clients’ needs
• Manage time effectively, prioritize and ensure that deadlines are met without compromising quality
• Exhibit intellectual curiosity
• Take initiative to solve problems independently before seeking help
• Actively participate in the Career Foundations Program
• Pursue technical excellence through professional designations, industry workshops, etc.
• Seek out new work assignments and assist other team members when capacity allows

Benefits

Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing organization.