Benefits Administrator

Self-Help Services Corp; Durham (NC); On-site; USD 63,200 - 94,800; Full time

Benefits offered by this job

Generous benefits package

Job summary

Self-Help Services Corp in Durham, NC is seeking a Benefits Administrator to deliver comprehensive benefit programs, ensure compliance, and support employees in a mission-driven nonprofit environment.

You will manage multi-state benefits, coordinate enrollment meetings, work with vendors on retirement plans, maintain records, generate reports, and participate in HRIS projects to improve processes.

Qualifications

• Bachelor’s degree in a related field with at least five years of progressive benefits administration experience.
• Experience with HRIS platforms; Workday preferred.
• Experience supporting retirement plan administration.
• Strong knowledge of benefits laws, regulations and best practices.
• Excellent written and verbal communication skills; customer-focused.
• Exceptional organizational, analytical, and problem-solving abilities.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• PHR and/or CEBS certification preferred.
• Willingness to travel occasionally and work additional hours when needed.

Responsibilities

• Administer and maintain employee benefit programs for assigned populations, including multi-state groups.
• Coordinate enrollment meetings and develop benefits communications and educational materials.
• Maintain benefit records, reconcile deductions and invoices, and prepare reports for stakeholders.
• Lead or support benefits projects, HRIS initiatives, and process improvements.
• Monitor and interpret federal and state regulations (ACA, retirement plan requirements) to ensure ongoing compliance.
• Coordinate compliance filings and ensure timely data collection and submission.
• Participate in strategic benefits planning and contribute to the design and enhancement of benefit offerings.
• Perform other duties and special projects as assigned.

Skills

Benefits administration

HR compliance

Communication

Project leadership

Cross-functional collaboration

Analytical thinking

Organizational skills

Problem solving

Microsoft Office

Education

Bachelor’s degree in related field

PHR/CEBS certification preferred

Tools

Workday

Job description

About Self‑Help

Self‑Help began in 1980 focused on economic inequality in underserved communities. We are committed to creating and protecting ownership and economic opportunity, providing fair and affordable loans, and partnering with lawmakers and communities to foster economic justice.

Job Overview

We are seeking a Benefits Administrator for our Durham, NC team. In this role, you will play a pivotal part in delivering exceptional benefits, ensuring compliance, and supporting employees so they can thrive in a mission‑driven environment.

Responsibilities

• Administer and maintain employee benefit programs for assigned populations, including multi‑state groups.
• Partner with vendors and internal stakeholders to provide retirement plan services such as conversion, annual reviews, and 401(k) plan administration.
• Coordinate employee enrollment meetings and develop engaging benefits communications and educational materials.
• Maintain accurate benefit records, reconcile deductions and invoices, and prepare reports for stakeholders.
• Lead or support benefits projects, HRIS initiatives, and process improvements.
• Monitor and interpret federal and state regulations (ACA, retirement plan requirements) to ensure ongoing compliance.
• Coordinate compliance filings and ensure timely data collection and submission.
• Participate in strategic benefits planning and contribute to the design and enhancement of benefit offerings.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor’s degree in a related field and at least five years of progressive benefits administration experience, or equivalent education and experience.
• Experience with HRIS platforms; Workday experience is preferred.
• Experience supporting retirement plan administration.
• Proven project leadership and cross‑team collaboration skills.
• Strong knowledge of benefits laws, regulations, and industry best practices.
• Excellent written and verbal communication skills.
• Customer‑focused mindset with a track record of outstanding employee support.
• Exceptional organizational, analytical, and problem‑solving abilities.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• PHR and/or CEBS certification is preferred.
• Willingness to travel occasionally and work additional hours when needed.

Core Values

• Mission Before Self
• Service With Excellence
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact

Benefits and Compensation

Compensation Range: $63,200 – $94,800. Competitive nonprofit remuneration based on experience, with a generous benefits package.

Equal Employment Opportunity Statement

Self‑Help is an equal‑opportunity employer and encourages applications from people of all backgrounds, including disability, veteran, and all protected classes. We celebrate diversity and are committed to creating an inclusive environment for all employees.