Benefit Value Advisor

Health Care Service Corporation; Springfield (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health insurance company is seeking compassionate advocates to assist members in navigating their health benefits. This remote position requires strong communication skills and a dedication to customer service. Employees will spend the majority of their time on the phone, providing concierge-level support to members and physicians. The role offers a comprehensive benefits package and opportunities for professional development.

Benefits

Health and wellness benefits

401(k)

Pension

Paid time off

Parental leave

Disability insurance

Life insurance

Employee assistance

Paid holidays

Tuition reimbursement

Qualifications

• 6 months customer service experience or office experience.
• Ability to spend approximately 90% of time on the phone.

Responsibilities

• Assist members with maximizing their benefits via phone.
• Conduct research to respond to inquiries accurately.

Skills

Clear and concise verbal communication

Clear and concise written communication

Interpersonal skills

Analytical skills

Organizational skills

Education

High school diploma or GED

Tools

Web proficiency

PC proficiency

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma or GED
• 6 months customer service experience or 6 months experience in an office environment
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians
• Expertise and ability to successfully execute concierge-level service for all members
• Experience evaluating customer situations, making decisions, and responding quickly to questions
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills and independent decision-making skills
• Analytical and organizational skills
• Ability to spend approximately 90% of scheduled time on the phone according to business needs and sit for long periods with scheduled breaks
• Web and PC proficiency

Preferred Job Requirements

• 6 months customer service experience in a healthcare or health insurance environment
• 6 months data entry experience in an office environment
• Knowledge of health benefit plans and the insurance industry
• Experience with additional offerings (e.g., CDHP, Medicare, Wellness, Care and Condition Management)
• Knowledge of medical terminology and anatomy

Work Schedule

Monday-Sunday, evenings, and holidays

Remote Work

This is a telecommute (remote) role: Must reside within 250 miles of the office or anywhere within the posted state location.

Referral and Compensation

If being referred, ask your connection at HCSC about our Employee Referral process.

Pay Transparency: At HCSC, we offer a comprehensive benefits package including health and wellness benefits, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards. Compensation varies based on skills, education, and experience, with an annual incentive bonus plan subject to plan terms.

Equal Opportunity Statement

We are an Equal Opportunity Employer committed to a diverse and inclusive environment. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Pay Range

$17.75 - $27.83