Benefit Value Advisor

Health Care Service Corporation; Town of Texas, Wichita Falls (WI, TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a compassionate advocate to assist members in navigating their benefits. This remote role requires excellent communication skills and the ability to provide concierge-level service while working primarily on the phone. Ideal candidates will have customer service experience and a high school diploma. Join a company committed to meaningful employee benefits and a supportive work environment.

Benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Tuition reimbursement

Qualifications

• 6 months customer service experience or office experience.
• Ability to spend 90% of time on the phone.

Responsibilities

• Assist members and physicians with inquiries via phone.
• Conduct research to provide accurate information.

Skills

Communication

Analytical Skills

Organizational Skills

Education

High school diploma or GED

Tools

Web Proficiency

PC Proficiency

Job description

Job Summary

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with members and physicians.
• Expertise and ability to successfully execute concierge-level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks.
• Web and PC proficiency.

Preferred Job Requirements

• 6 months customer service experience in a healthcare or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge of health benefit plans and the insurance industry.
• Experience working with additional offerings (e.g., CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.

Work Schedule

Monday-Sunday, evenings and holidays.

Remote Role

This is a telecommute (remote) role: Must reside within 250 miles of the office or anywhere within the posted state location.

Additional Information

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $27.83