Benefit Services Specialist

Catapult Employers Association; North Carolina; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Strong culture and values-based workplace

Collaborative and service-focused environment

Opportunity to work with diverse clients

Job summary

A dedicated employer's association is seeking a Benefits Services Specialist to support client companies with flexible compensation and benefits plans. This remote-first role requires 3–5 years of relevant experience and strong knowledge of benefits administration, along with exceptional communication and organizational skills. Joining this mission-driven organization offers an opportunity to make a meaningful impact on employers and employees across North Carolina and South Carolina.

Qualifications

• 3–5 years of benefits-related experience.
• Strong knowledge of flexible compensation plans and regulations.
• Proficiency in MS Office and benefits administration platforms.

Responsibilities

• Serve as the primary contact for clients and plan participants.
• Administer FSA/DCA, HSA, HRA, and QSEHRA accounts.
• Process enrollments, rollovers, and claims.
• Process enrollments, rollovers, non-discrimination testing, and billing.
• Manage file feeds, reporting, ACH/direct deposit updates, and audits.

Skills

Benefits administration

Communication skills

Organizational skills

MS Office proficiency

HRIS systems knowledge

Education

Associate's degree in HR, Business, or related field

Certification in Flexible Compensation Plans

Tools

HRIS systems

Benefits administration platforms

Job description

📍 Remote (North or South Carolina residents only)

🏢 Benefits Services Department

About Catapult

Catapult is an employer’s association made up of seasoned HR and business professionals dedicated to helping organizations tackle both immediate and long-term workforce challenges. Through data-driven insights, peer-to-peer connections, advocacy, and business intelligence, we help employers attract, retain, and develop top talent.

We’re proud of our culture and core values — Innovation, Integrity, Community, Excellence, and Service — and we work hard to live them every day. Our goal is simple: to create amazing workplaces and empower employees to succeed.

Position Summary

The Benefits Services Specialist plays a key role in supporting client companies and their employees with the administration of flexible compensation and benefits plans. This role works closely with clients, brokers, and participants to ensure accurate, timely, and high-quality service across all benefits operations.

Key Responsibilities

• Serve as the primary point of contact for client companies and plan participants
• Support renewals, plan changes, and client communications (60+ days in advance)
• Administer and support:
• FSA/DCA, HSA, HRA, QSEHRA accounts
• Claims processing and e-claims
• COBRA and benefit terminations
• Assist with new plan implementations, system setup, and documentation
• Process enrollments, rollovers, non-discrimination testing, and billing
• Manage file feeds, reporting, ACH/direct deposit updates, and audits
• Maintain client records, renewal logs, and master client data
• Serve as backup support for COBRA services as needed
• Contribute to additional projects that enhance the member experience

Qualifications Required:

• 3–5 years of benefits-related experience
• Strong knowledge of flexible compensation plans and applicable regulationsExcellent communication and organizational skillsProficiency in MS Office, HRIS systems, and benefits administration platforms

Preferred:

• Associate’s degree in HR, Business, or related field
• Certification in Flexible Compensation Plans
• Broader HR and benefits experience
• Remote-first role
• Must reside in North Carolina or South Carolina
• Occasional travel to assigned home office/region and Catapult locations
• Mileage to/from home office is not reimbursable

Why Join Catapult?

• Mission-driven organization
• Strong culture and values-based workplace
• Opportunity to work with diverse clients and benefit programs
• Collaborative, service-focused environment
• Meaningful impact on employers and employees across the region