Benefit Programs Supervisor

New LHRC External Career Site; Chatham (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

New LHRC External Career Site is seeking a Benefit Programs Supervisor who will oversee Specialists determining eligibility for government assistance programs, train staff, and monitor case management services in Virginia.

The role requires Bachelor’s degree in human services and lead or supervisory experience; familiarity with SNAP, TANF, and Medical Assistance is preferred; applicants may face background checks and must be willing to work in a community emergency shelter during disasters.

Qualifications

• Bachelor’s degree in the human services field or equivalent supervision experience.
• Experience leading and training staff in service delivery.
• Knowledge of public assistance programs and case management.

Responsibilities

• Provide administrative and programmatic supervision to staff.
• Review case management plans and ensure quality of services.
• Develop written guidelines for delivering services; assign caseloads.
• Coordinate and monitor staff activities; hold conferences to review cases.
• Review records, evaluate staff performance, and take action as needed.
• Participate in hiring, disciplinary actions, and workforce planning.
• Represent staff needs to senior management and develop operating policies.
• Interpret regulations to staff; train new employees on agency policies.

Skills

Supervision

Staff training

Case management

Communication

Education

Bachelor’s degree in human services

Job description

Title Description-

This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services.

The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.

General Work Tasks (Illustrative Only) –

• Provides administrative and programmatic supervision to staff;
• Reviews case management plans to include quality assurance of case management services;
• Develops written guidelines for delivery of case management services; assigns caseloads to staff;
• Coordinates and monitors activities of staff;
• Holds individual and group conferences to review cases and problems;
• Reviews case records and evaluates performance of staff members and recommends indicated action;
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Represents staff needs to senior management team;
• Prepares and implements internal operating policies and procedures;
• Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations;
• Determines staffing needs and makes recommendations to management;
• Maintains records and prepares regular and special reports;
• Participates in developing and implementing agency administrative policy;
• Makes decisions on controversial cases or presents them for higher level action;
• Authorizes emergency assistance for applicants/recipients;
• Serves in a liaison capacity to other agencies and groups;
• Monitors program expenditures;
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
• Assigns caseloads to staff; and
• May act for the Director of Social Services as designated.

Knowledge, Skills, and Abilities:

Knowledge-

Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.

Skills-

Skill in operating a personal computer and the associated office and agency software.

Abilities-

Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Education and Experience-

Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications-

Working knowledge of SNAP, TANF, and/or Medical Assistance (Families/Children and Adult/Blind/Disabled)

Special Requirements-

Applicants may be subject to Criminal History Background search; Central Registry search,DMVdriving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a disaster or emergency