Benefit Programs Specialist I

Virginia-Department-of-Social-Service; Chatham (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Virginia Department of Social Services is seeking an entry-level Benefit Programs Specialist I to learn eligibility determination for various social service programs. You will be trained under supervision and may advance to a higher level after completion of the program.

Role includes interviewing applicants, evaluating data, and processing applications while adhering to agency policies and applicable laws. The position requires a high school diploma with related training or experience.

Qualifications

• High school diploma supplemented with additional training and related work experience or any equivalent combination providing the required knowledge, skills and abilities.

Responsibilities

• Interview applicants to determine eligibility for assistance and re-determines continuing eligibility.
• Explain nature of temporary assistance programs and determine reasons and need for assistance.
• Process applications for financial assistance and diversion; explain client responsibilities, rights and program availability.
• Evaluate data for consistency and completeness and substantiate accuracy.
• Compute assistance plans and determine need for allowances for special circumstances.
• Evaluate social factors such as education, work experience and levels of functioning.

Skills

PC skills

Interviewing techniques

Data collection

Education

High school diploma + training & experience

Tools

Case management software

Job description

Title Description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance as a Benefit Programs Specialist II.

Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

General Work Tasks (Illustrative Only)

• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Computes assistance plans;
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning; and
• Evaluates employability of clients and explores potential sources of income.

Knowledge, Skills, and Abilities:

Knowledge

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

Skills

Skill in operating a personal computer and the associated office and agency software.

Abilities

Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Education and Experience

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications

Case Management Experience

Special Requirements

Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Must have a valid driver's license with a satisfactory driving record.

Employee must be willing to work in community emergency shelter in the event of a disaster or emergency.