Benefit Programs Specialist IV

New LHRC External Career Site; Culpeper (VA); On-site; USD 60,000 - 78,000; Full time

Job summary

The Benefits Programs Specialist IV at Culpeper County VA leads the Benefits Programs team, trains staff, reviews case files, and ensures coverage and timely processing of eligibility determinations under policies and confidentiality standards.

This role provides consultations on complex cases, coordinates with community partners, prepares reports, and supports a supervisor while maintaining independence in routine matters.

Qualifications

• Lead worker and provide training to staff
• Consult on complex cases and guide policies
• Prepare case records and reports
• Coordinate and deliver staff training on program policies

Responsibilities

• Lead staff by providing back-up supervision and coverage
• Interpret policies for various benefit programs and determine eligibility
• Prepare monthly activity and case reports
• Coordinate training programs for new employees and clients
• Collaborate with community partners to meet client needs

Skills

Leadership

Training staff

Case management

Policy interpretation

Counseling techniques

Education

Experience in leadership and benefit programs

Tools

PC & office software

Job description

INTERNAL ONLY: THIS POSITION IS OPEN TO THE EMPLOYEES OF THIS AGENCY ONLY.

Title Description-

Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing back-up supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter’s spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others.

General Work Tasks (Illustrative Only) –

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
• Prepares case records and reports;
• Works on the most complex and sensitive cases;
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families;
• Collects and compiles statistics from caseloads;
• Provides training to other eligibility workers on an individual or group basis;
• Coordinates training programs and orientation for new employees and clients;
• Explores alternative sources of income and assistance;
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements;
• Ensures that established deadlines are met;
• Prepares monthly reports and maintains records of activities;
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Knowledge, Skills, and Abilities: Knowledge-

Comprehensive knowledge of: applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques.

Skills-

Skill in operating a personal computer and the associated office and agency software.

Abilities-

Skill in operating a personal computer and the associated office and agency software. Education and Experience- Same as required in Benefit Program Specialist III with additional work experience in a leadership role and benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements-

All applicants are subject to employment verification and reference checks, verification of education, a DMV/driving record check, Central Registry check and criminal history check to evaluate for barrier crimes as described in the Code of Virginia§63.2-1719.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work inthe community emergency shelter in the event of a natural disaster or emergency.

Employees must also meet local vehicle insurance requirements.

FLSA:non-exempt

Employee Benefits

Benefits | Culpeper County VA

Culpeper Department Social Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.