Benefit Programs Specialist IV

Commonwealth of VA Careers; Virginia; On-site; USD 40,000 - 49,000; Full time

Job summary

Commonwealth of VA Careers in Virginia is seeking a Benefit Programs Specialist IV to lead staff, provide training, and support the supervisor with workload balance and case reviews.

The role involves interpreting policies for eligibility determinations, handling sensitive information, and preparing case records and monthly reports. You will coordinate training and partner with community resources to meet client needs and deadlines.

Qualifications

• Knowledge of applicable laws, codes, policies, and procedures.
• Ability to interpret policies and provide guidance on complex cases.
• Proficiency with standard office software and data analysis.

Responsibilities

• Lead worker and provide training to staff; assist supervisor with coverage.
• Review case files and provide back-up supervision of staff.
• Interpret policies and procedures for eligibility determinations and guidance.
• Prepare case records and monthly reports; work on complex and sensitive cases.
• Coordinate training programs and orientation for new employees and clients.
• Coordinate and interact with community resources to assist clients.

Skills

Leadership

Policy interpretation

Case management

Tools

Office software

Job description

Hiring Range: $44,471.00 to Commensurate With Experience

Full Time or Part Time: Full Time

Additional Detail

INTERNAL ONLY: THIS POSITION IS OPEN TO THE EMPLOYEES OF THIS AGENCY ONLY.

Title Description- Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing back-up supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter’s spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others.

General Work Tasks (Illustrative Only) –

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
• Prepares case records and reports;
• Works on the most complex and sensitive cases;
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families;
• Collects and compiles statistics from caseloads;
• Provides training to other eligibility workers on an individual or group basis;
• Coordinates training programs and orientation for new employees and clients;
• Explores alternative sources of income and assistance;
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements;
• Ensures that established deadlines are met;
• Prepares monthly reports and maintains records of activities;
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Knowledge, Skills, and Abilities: Knowledge- Comprehensive knowledge of: applicable laws, codes, policies, and

Knowledge, Skills, and Abilities-procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Skill in operating a personal computer and the associated office and agency software. Education and Experience- Same as required in Benefit Program Specialist III with additional work experience in a leadership role and benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements-All applicants are subject to employment verification and reference checks, verification of education, a DMV/driving record check, Central Registry check and criminal history check to evaluate for barrier crimes as described in the Code of Virginia§63.2-1719.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work inthe community emergency shelter in the event of a natural disaster or emergency.

Employees must also meet local vehicle insurance requirements.

FLSA:non-exempt

Employee Benefits

Benefits | Culpeper County VA

Culpeper Department Social Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.