Benefit Programs Specialist I/II

Virginia AG; Virginia; On-site; USD 32,000 - 41,000; Full time

Job summary

Virginia AG is seeking a Benefit Programs Specialist I/II with a preference for bilingual Spanish. The role involves determining eligibility for financial assistance, food stamps, medical aid, and other social services, with supervision at entry level and independent judgement at higher levels.

Responsibilities include interviewing, data collection, evaluating client needs, and re-determining eligibility. Strong communication and organizational skills are essential in this public service setting.

Qualifications

• Basic knowledge of human behavior and mathematics to calculate percentages and averages.
• Strong teamwork, communication, and organizational skills required.
• Ability to interview, collect data, and re-evaluate client situations.
• Familiarity with public service programs and eligibility requirements.

Responsibilities

• Interview, collect information, and determine ongoing eligibility for benefits.
• Explain programs and rights to applicants and recipients; assess needs.
• Process applications for financial assistance and related programs.
• Monitor cases and update benefit levels as circumstances change.

Skills

Bilingual Spanish

Teamwork

Communication skills

Organizational skills

Interview techniques

Education

High school diploma

Job description

Hiring Range: $32,415.00 to $41,416.00

Full Time or Part Time: Full Time

Additional Detail

Benefit Program Specialist I/II - Bilingual-Spanish Highly Preferred

Depending on the response to this recruitment, the position may be filled as aBPSI orBPSII.

Benefit Programs Specialist I represents the entry level in the Social Services occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

A Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgement, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.

$32,415.00 - $41,416.00 depending on qualifications

Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility. Explains benefit programs and determines reasons and need for assistance. Processes applications for financial assistance and diversion. Determines eligibility for assistance and benefit levels using automated systems and manual methods; interprets policies and procedures applicable to the various programs. Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflectbenefit level within guidelines. Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability. Refers clients to service worker as the result of overall assessment of situation. Prepares reports and maintains client records. Identifies possible fraud and makes appropriate referrals. Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy. Explains programs and rights/responsibilities of applicants and recipients; explores other possible sources of income; computes assistance plans; determines the amount of allowances for special circumstance items such as household equipment. Identifies clearly discernible social problems and makes referrals to Social Workers.

Provides applicants or recipients with information about other agencies where they may go for services as needed. Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.

Minimum Qualifications:

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Teamwork, communication skills and organizational skills required.

Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems. Skill in operating a personal computer. Organizational skills to manage multiple tasks and meet deadlines.

Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgement, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and teamwork, ability to establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.

Preferred Qualifications:

High school diploma supplemented with additional training and with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Bilingual - Spanish. Preferred working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits. Preferred completion of required Benefit Programs training. Preferred experience working with agency related software.

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check, and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police,FBI), local agencychecks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.