Benefit Program Technician

State of Missouri; Saint Charles (MO); On-site; USD 34,000 - 45,000; Full time

Job summary

The State of Missouri is seeking a Benefit Program Technician for the St. Charles County Child Support Office. This role involves supporting Missouri residents with their child support needs, including assessment, payment processing, and public assistance guidance. Ideal candidates will have strong customer service skills and a detail-oriented approach.

Benefits

Defined pension plan

Generous leave and holiday time

Health insurance coverage eligibility

Qualifications

• At least 4 years of Customer Service experience or a Bachelor's Degree.
• Must be personable, compassionate, and non-judgmental.
• Excellent typing, detail-oriented skills required.

Responsibilities

• Assess Child Support needs during calls and in-person.
• Assist in establishing paternity orders and managing payments.
• Handle phone inquiries and manage information in computer systems.

Skills

Customer Service

Compassionate

Detail Oriented

Typing Skills

Education

Bachelor's Degree

Job description

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The Family Support Division (FSD), Child Support Office is seeking candidates to fill a Benefit Program Technician position. This position will be located in the St. Charles County Child Support Office based at 3737 Truman Blvd., St. Charles, MO.

As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.

Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians.

In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree.

To thrive in these roles, you must be personable, compassionate and have a non-judgmental attitude. The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Government Administration

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