Benefit Program Technician

State of Missouri; Potosi (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

The State of Missouri is seeking a Benefit Program Technician for the Washington County/Potosi Resource Center in Potosi, MO. You will determine eligibility for food, medical, financial and nutritional assistance and help citizens access essential benefits.

You will interview clients in person and by telephone, collect information, and prepare summaries to support eligibility decisions, while upholding the department’s commitment to service and fairness.

Qualifications

• High School diploma or equivalent, or a Bachelor's Degree.
• At least four years of customer service experience, or a Bachelor’s Degree.
• Ability to interview clients in person and by telephone.

Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.

Skills

Customer Service

Interviewing

Communication

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the Washington County/Potosi Resource Center based at 10235 W State Hwy E, Potosi, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

Benefits

• The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.
• Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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