Benefit Program Technician

State of Missouri; Mexico (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri Family Support Division seeks a Benefit Program Technician for the Audrain County/Mexico Resource Center in Mexico, MO. You will help Missouri citizens access food, medical, financial and nutritional assistance to lead safe, healthy, productive lives.

You will determine initial and continuing eligibility, interview clients in person and by telephone, and prepare summaries and related documentation.

Qualifications

• Must have a High School diploma or equivalent or a Bachelor’s Degree.
• Previous customer service experience is required (at least four years).
• Ability to be personable, compassionate and non-judgmental.

Responsibilities

• Determine initial and ongoing eligibility for benefits.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.

Skills

Customer service

Communication

Empathy

Interviewing

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the Audrain County/Mexico Resource Center based at 4690 S. Clark, Mexico, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time‑of‑service pay).

Recruitment Area

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes:

• defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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