Benefit Program Technician

State-of-Missour; Cape Girardeau (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

The Family Support Division in Cape Girardeau, MO is seeking a Benefit Program Technician to help Missouri citizens access food, medical, financial and nutritional assistance. You will determine eligibility, interview clients in person or by phone, and prepare summaries to support service decisions.

Qualifications include a High School diploma or equivalent with four years of customer service, or a Bachelor's degree.

Qualifications

• High School diploma or equivalent required or Bachelor's degree.
• Experience in customer service is required.
• Comfort interviewing clients in person and by telephone.
• Ability to determine initial and continuing eligibility.

Responsibilities

• Determine initial and continuing eligibility for services.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.

Skills

Customer service

Interviewing

Eligibility determination

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the the Cape Girardeau County Resource Center based at 3102 Blattner, Cape Girardeau, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.