Benefit Program Supervisor

State of Missouri; Jefferson City (MO); On-site; USD 49,000 - 59,000; Full time

Job summary

State of Missouri is seeking a leader for the UI Tax - Employer Accounts Unit in Missouri. The role oversees annual rate calculations, IRS certifications, refunds, and complex account adjustments, with frequent interaction with other divisions and executive management.

The position requires strong knowledge of unemployment insurance laws, staff leadership, and process improvement to ensure accurate and compliant employer account handling. This is a full-time role with competitive benefits.

Qualifications

• 6+ years of relevant experience or a Bachelor’s degree in an applicable field plus 2+ years of relevant experience.
• Experience with unemployment insurance program processes and related laws is preferred.

Responsibilities

• Train and supervise staff in the Employer Accounts Unit, including adjustments to employer accounts and processing of IRS-related actions.
• Communicate with employers and their representatives by phone and email regarding account issues, adjustments, and compliance with Missouri unemployment insurance laws.
• Investigate complex employer account matters and coordinate with other agency sections and management as needed.
• Oversee Annual Experience Rating, reimbursable billing, and employer account adjustments; update procedures and manuals.
• Develop and deliver staff training; provide guidance on referrals to appeals or other sections when appropriate.
• Review decisions by Appeals Tribunal or LIRC to ensure proper actions and identify future improvements.
• Lead Engage sessions to promote agency mission, growth, and teamwork.

Education

Bachelor’s degree in an applicable field

6 years of relevant experience

Job description

Please Note: The salary/salary range listed in this job description is a base salary only and does not include years-of-service adjustments. Applicants eligible for years-of-service adjustments may exceed the salary/salary range listed above.

UI Tax - Employer Accounts Unit

Annual Salary: $53,953

Please Note: The salary/salary range listed in this job description is a base salary only and does not include years-of-service adjustments. Applicants eligible for years-of-service adjustments may exceed the salary/salary range listed above.

Why You Will Love This Position

The position ensures the unit operates in accordance with federal and state guidelines. The Employer Accounts Unit is responsible for overseeing annual rate calculations, IRS Certifications, processing overpayment refunds, daily processing of pre-match errors, and handling reimbursable billing. This position also handles more complex rate and adjustment questions. The individual in this position frequently works closely with other sections within the Division when actions must be taken outside the Employer Accounts Unit's control.

What You Will Do

• Train and supervise staff on the functions of the Employer Accounts Unit, including, but not limited to, adjustments to employer accounts, applying payments, issuing funds, filing certifications with the IRS, and scanning correspondence.
• Extensive professional written and telephone contact with employers and/or their representatives regarding account experience, complex adjustments, appeals, and Missouri Laws and Regulations governing the Unemployment Insurance program, specifically UI Tax.
• Handle complex Employer Account matters, including but not limited to issues that require investigation and further response to employers and/or their representatives, as well as other Division personnel, including executive management.
• Supervise staff and oversee management of the Annual Experience Rating program, reimbursable billing, and employer account adjustments, including regular review of Employer Account processes and procedures, updating procedural/user manuals, and potential recommendation or creation of new processes.
• Develop and update training for assigned staff that can be modified to share with other sections as appropriate.
• Provide guidance to assigned staff on when it is appropriate to refer appeals or complex matters for review and potential handling by other sections of the agency.
• Conduct reviews of decisions made by the Appeals Tribunal and/or LIRC to ensure appropriate actions are taken and to determine whether adjustments are needed in the handling of future issues/protests.
• Conduct regular Engage sessions with assigned staff, focusing on the agency mission and continuous growth and improvement for each individual and collectively as a unit, providing opportunities for staff to share feedback and insights to improve each other, the section, and the agency.
• Work independently within the scope of assigned duties.
• Maintain positive working relationships and perform duties with courtesy and respect.
• Accept and implement feedback with a positive attitude and constructively support open communication, dedication, and compassion.
• Maintain regular and reliable attendance.
• Seek to assist team members and willingly accept additional assignments.

Qualifications

All you need for success:

• 6 years of relevant experience ORa Bachelor’s degree in an applicable field of study and 2 years of relevant experience.

Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Desired Attributes

• Prior experience with Employer Accounts processes and procedures.
• Comprehensive knowledge of state and federal laws relating to unemployment insurance, and of the rules, regulations, procedures, and interpretations established by the Division.
• Comprehensive knowledge of business and labor practices and issues.
• Comprehensive knowledge of current technology as it relates to unemployment insurance contributions.
• Intermediate knowledge of the principles of personnel, business, and office management as applied to public administration.
• Ability to provide administrative and technical direction to professional employees responsible for carrying out specific phases of the unemployment insurance program.
• Ability to exercise sound judgment in analyzing facts and in determining conformance with legal restrictions regarding the payment of unemployment contributions.
• Ability to work effectively with coworkers, employers, and their representatives, including accountants and attorneys.
• Ability to provide leadership and supervision for professional, technical, and related program staff.
• Ability to manage change, provide program management, and deliver results.
• Ability to develop short- and long-range plans that meet established objectives and contribute to the agency's overall goals and mission.
• Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma, as well as completion of Missouri Way, Leadership Academy, or similar programs is preferred.

More Reasons To Love This Position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Jason Nash by phone at 573-751-3412 or by email at [e-mail].