Benefit & HRIS Specialist

CareQuest Institute for Oral Health, Inc.; Boston (MA); Hybrid; USD 71,000 - 83,000; Full time

Benefits offered by this job

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

401(k) Retirement Plan with Employer 1

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Paid Time Off (PTO)

Tuition Reimbursement

Home office stipend

Job summary

CareQuest Institute for Oral Health, Inc. is seeking a Total Rewards Specialist to oversee health, welfare and retirement plans and support HRIS administration. This role partners with the Director, Total Rewards to ensure accurate benefits education and compliant program management.

The ideal candidate has 2–4 years in benefits or HRIS work, an associate degree, strong analytical and communication skills, and can travel to the Boston office for monthly in-person work.

Qualifications

• 2–4 years in experience working with benefit plans, HRIS, or in roles with similar work content and responsibilities
• Associate degree (bachelor preferred) in human resources, business/management, or other technical education
• Strong analytical and problem-solving skills
• Knowledge of leave administration practices and federal and state leave laws
• Proficient in ADP Workforce Now or similar HRIS systems
• Skilled at working with data and auditing practices
• Adept with spreadsheets and databases
• Strong communication skills (verbal, listening, writing, reading)
• Ability to manage multiple priorities and meet deadlines
• Must be located in the New England area with the ability to come into the Boston office once a month

Responsibilities

• Administer daily operations of employee health, welfare, and retirement plans, including handling/resolving initial benefit inquiries, triaging/escalating issues, and educating employees about our benefit plans
• Manage leave of absence program in-house for federal, state, and internal paid and unpaid leaves
• Review and audit vendor invoices on a consistent timeframe for accuracy and coordinate the reconciliation and payment processes with Finance
• Lead the onboarding, offboarding, and new hire training on all benefit plans
• Act as daily liaison between benefit vendors, brokers, and internal stakeholders
• Be the liaison with Payroll on reviewing/auditing benefit deductions, submitting tuition reimbursements, and other benefit related matters
• Maintain and update benefits information and communications on intranet/portal and work with Internal Communications on drafting and sending out consistent benefits information
• Provide support for benefits vendor implementations and updates
• Partner with the Director, Total Rewards to lead the Wellness & Wellbeing Committee meetings, initiatives, and communications
• Play a lead role in the annual benefits open enrollment initiative
• Review and update benefit processes as needed including documentation and periodic review and updating as needed
• Help keep track of compliance initiatives for benefit plans including reporting deadlines, posting and communication requirements
• Assist with developing and maintaining benefit metrics
• Keep on top of any legislative or regulatory updates and market trends impacting HR and/or employee benefits

Skills

Analytical skills

Communication skills

Multi-tasking

Leave administration knowledge

Data auditing

Spreadsheets

Education

Associate degree (bachelor preferred) in HR, business/management, or related

Tools

ADP Workforce Now

HRIS systems

Job description

We're on a mission to improve the oral health of all

The oral health industry needs to change. Let's change it together.

The Total Rewards Specialist plays a critical role in supporting the organization's benefit plans, wellness programs, and HRIS administrative support. Supporting the Director, Total Rewards, this role is responsible for overseeing the organization's benefits programs, ensuring smooth administration, compliance, and education. Key responsibilities include administering health and retirement plans, leave programs, and wellness initiatives, as well as providing administrative support with our HRIS system.

PRIMARY JOB RESPONSIBILITIES:

• Administer daily operations of employee health, welfare, and retirement plans, including handling/resolving initial benefit inquiries, triaging/escalating issues, and educating employees about our benefit plans
• Manage leave of absence program in-house for federal, state, and internal paid and unpaid leaves
• Review and audit vendor invoices on a consistent timeframe for accuracy and coordinate the reconciliation and payment processes with Finance
• Lead the onboarding, offboarding, and new hire training on all benefit plans
• Act as daily liaison between benefit vendors, brokers, and internal stakeholders
• Be the liaison with Payroll on reviewing/auditing benefit deductions, submitting tuition reimbursements, and other benefit related matters
• Maintain and update benefits information and communications on intranet/portal and work with Internal Communications on drafting and sending out consistent benefits information
• Provide support for benefits vendor implementations and updates
• Partner with the Director, Total Rewards to lead the Wellness & Wellbeing Committee meetings, initiatives, and communications
• Play a lead role in the annual benefits open enrollment initiative
• Review and update benefit processes as needed including documentation and periodic review and updating as needed
• Help keep track of compliance initiatives for benefit plans including reporting deadlines, posting and communication requirements
• Assist with developing and maintaining benefit metrics
• Keep on top of any legislative or regulatory updates and market trends impacting HR and/or employee benefits

HRIS

• Assist with preparation of ADP for open enrollment and new benefits setup and maintenance
• Review and audit benefit and pay related updates with payroll bi-weekly processing
• Input salary and position changes into ADP; create promotion and salary change letters, and distribute to managers
• Update and track job structures, including job codes, job families, and salary ranges in ADP
• Help maintain job description database and recordkeeping, including job descriptions, job codes, job titles

JOB QUALIFICATIONS:

Initial Required:

• 2-4 years in experience working with benefit plans, HRIS, or in roles with similar work content and responsibilities
• Associate degree (bachelor preferred) in human resources, business/management, or other technical education
• Strong analytical and problem-solving skills
• Knowledge of leave administration practices and federal and state leave laws
• Proficient in ADP Workforce Now or similar HRIS systems
• Skilled at working with data and auditing practices
• Adept with spreadsheets and databases
• Strong communication skills (verbal, listening, writing, reading)
• Ability to manage multiple priorities and meet deadlines
• Must be located in the New England area with the ability to come into the Boston office once a month

Core Competencies:

• Attention to detail and accuracy
• Quantitative and qualitative focus

• Project management
• Confidentiality and integrity
• Collaboration and team leadership

PHYSICAL DEMANDS:

• Incumbent must be able to communicate effectively.
• Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
• Ability to travel or move about within and outside serviced facilities required.
• Incumbent works primarily in either a private or shared office environment.

The target hiring range for this role is $70,635 - $83,100 (annually). The starting base salary will be determined based on skills, experience, and other job-related factors. In addition, our total rewards package includes medical, dental, and vision plans; generous time off including PTO, short and long-term disability insurance and competitive 401(k) savings match including financial planning workshops. See our Careers Page for more information.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

** In accordance with CareQuest Institute for Oral Health's Compliance Plan, all employees must conduct CareQuest Institute for Oral Health business and activities in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to CareQuest Institute for Oral Health's designated Compliance Officer. **

CareQuest Institute for Oral Health's Aff…

Equal Employment Opportunity: CareQuest Institute of Oral Health provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, or any other protected characteristic.

Together, We Will Transform the System

CareQuest Institute for Oral Health is a national nonprofit championing a more equitable futurewhere every person can reach their full potential through excellent health.

Every day, we combine our passion and skillset to turn ideas into action. From industry-shaping research to practical education, from policy change to grants, we are uniquely positioned to change oral health. Our goal is create a more accessible, equitable, and integrated health system for everyone - and you could be the catalyst that brings it to life. By creating a more equitable system, millions of Americans - including children, underserved communities, veterans, and our own loved ones - will get the care they deserve.

Join us to do meaningful, career-defining work alongside, health care providers, patients, and local,state, and federal stakeholders.

CareQuest Institute for Oral Health 465 subscribers

CareQuest Institute is committed to supporting the physical and mental well-being of our team. We offer a wide range of wellness benefits to employees, including:

• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan with Employer Match
• Short-Term & Long-Term Disability Insurance (employer provided and supplemental)
• Life Insurance (employer provided and supplemental)
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement
• Optional Insurance (Auto & Home, Legal, Accident, Pet, Identity Theft)
• Employee Assistance Program (EAP)

While we do have a physical office in Charlestown, Massachusetts, our colleagues are based all over the country, so we continuously strive to create a connected virtual work experience. We offer home office reimbursements, support colleague resources groups (CRGs), and host an annual in-person company retreat to encourage collaboration and community.

Our Workplace Awards

2024-2025: Great Place to Work Certified®

CareQuest Institute is proud to be Certified™ by Great Place To Work ®, the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. The prestigious award is based on what employees said about their experience working here. Key highlights include:

• 93% of our employees said that when you join the company, you are made to feel welcome.
• 91% of our employees said they feel good about the ways we contribute to the community.
• 90% of our employees said that people are encouraged to balance their work life and their personal life.

2021-2023: The Women's Edge - Top 100 Women-Led Businesses in Massachusetts

CareQuest Institute is proud to be recognized in 2021, 2022, and 2023 among the top 100 women-led businesses in Massachusetts.

The Women's Edge, a nonprofit that supports female business leaders, examines revenue or operating budget as well as other variables, including number of full-time employees in the state, workplace and management diversity, and innovative projects.

Our values are core to our work and central to how we measure our success.