Senior Manager, Clinical Conduct

Care Access; Boston (MA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO & Holidays

Health insurance

HSA & FSA

Disability coverage

401(k) match

Job summary

Care Access is seeking a Senior Manager, Clinical Conduct to lead the Future of Medicine program initiatives remotely within the United States. You will drive governance, readiness, and adoption across clinical conduct, quality, technology, and operations, aligning stakeholders and delivering measurable outcomes.

You will translate complex clinical and regulatory needs into scalable workflows, SOPs, and training, while providing clear performance updates to leadership and ensuring patient safety

Qualifications

• Bachelor's degree in a healthcare-related field or equivalent experience.
• 7+ years of experience in clinical research/healthcare operations.
• Experience leading complex, regulated programs from strategy to adoption.

Responsibilities

• Lead planning, governance, and delivery for Future of Medicine initiatives.
• Translate needs into scalable workflows, requirements, and training.
• Drive readiness and post-launch adoption of new processes and technology.
• Provide updates to leaders with clear decisions, risks, and next steps.
• Define measures for delivery, quality, and participant experience.
• Partner with Clinical and Quality leaders to translate regulatory requirements into workflows.
• Monitor developments and translate changes into program processes.
• Coach matrixed teams and drive accountability without direct management.

Skills

Cross-functional leadership

Program management

Stakeholder engagement

Change management

Risk assessment

Data analysis

Regulatory knowledge

Technology adoption

Leadership coaching

Education

Bachelor's degree in healthcare

Tools

ClickUp

Job description

Care Access is working to make the future of health better for all.With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need,and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

The Senior Manager, Clinical Conduct is an operational and transformation leader for the Future of Medicine Program. This role translates clinical, quality, regulatory, technology, and program priorities into scalable processes and cross-functional delivery plans . The Senior Manager leads complex initiatives from strategy through implementation and sustained adoption , while giving leaders clear visibility into performance, risks, dependencies, and decisions. The role supports consistent execution, patient safety, compliance, and a strong participant and staff experience.

How You'll Make An Impact

• Lead planning, execution, and integrated governance for assigned Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations, including priorities, milestones, dependencies, capacity, decisions, risks, and measurable outcomes.
• Translate clinical, operational, quality, and program needs into scalable workflows, business and functional requirements, acceptance and readiness criteria, controls, SOPs, training, and operational guidance; partner with technical teams on feasibility, dependencies, testing, and implementation.
• Lead readiness, change planning, role-based training, stakeholder engagement, launch execution, and post-launch reinforcement to drive sustained adoption of new program requirements, workflows, and technology capabilities.
• Develop decision-ready updates and recommendations for leaders; align matrixed stakeholders, facilitate decisions, drive action closure, and maintain visibility into performance, tradeoffs, risks, dependencies, and next steps.
• Define and monitor measures for delivery, readiness, adoption, workflow quality, compliance, and participant and staff experience; use qualitative and quantitative results, root cause analysis, and relevant external developments to prioritize and sustain improvements.
• Partner with Clinical and Quality leaders to translate applicable healthcare quality, regulatory, accreditation, GCP, and patient-safety requirements into practical workflows, controls, training, and readiness criteria.
• Monitor relevant scientific, methodological, regulatory, and operational developments and translate applicable changes into program processes, requirements, training, or guidance.
• Provide coaching, establish clear work expectations, and drive accountability through matrixed program leadership without formal people-management responsibility.

The Expertise Required

• Demonstrated experience leading complex, cross-functional programs in regulated healthcare or clinical operations from strategy through implementation and sustained adoption.
• Experience designing scalable processes and developing high-quality SOPs, process flows, training, job aids, and guidance.
• Experience translating business, clinical, and operational needs into functional requirements, workflow specifications, acceptance criteria, and implementation plans, in partnership with technical teams.
• Proven ability to influence senior stakeholders, align matrixed teams, facilitate decisions, and translate strategy into executable work.
• Sound judgment in ambiguous, high-pressure environments, including appropriate risk and resource escalation.
• Experience coaching cross-functional contributors, setting clear expectations, and driving accountability through shared or matrixed leadership.
• Strong analytical and problem-solving skills, including root cause analysis and use of qualitative and quantitative data.
• Familiarity with GCP and regulated clinical research or healthcare environments preferred.
• Experience leading adoption of technology-enabled workflows and using work-management platforms such as ClickUp or comparable tools preferred.

Certifications/Licenses, Education, and Experience

• Bachelor's degree in a healthcare-related field or equivalent combination of education and relevant experience.
• Minimum of 7 years of progressively responsible experience in clinical research, clinical operations, healthcare quality, clinical technology, program management, or related regulated healthcare operations.
• Direct experience supporting clinical research operations or clinical trial delivery preferred.

How We Work Together

• Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
• Travel:This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

The expected pay range for this role is $90,000 - $110,000 USD per year for full time team members.

Benefits & Perks (US Full Time Employees)

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Mandatory Employer Disclosures

Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.