Benefit Guidance & Outreach Navigator

GEHA Health; Lone Jack (MO); Remote; USD 50,000 - 71,000; Full time

Job summary

Join a leading nonprofit association providing medical and dental benefits as a Benefit Guidance & Outreach Navigator. You'll educate and guide federal employees on health plans, ensuring they understand their policies. This role offers a chance to impact lives positively while working in a supportive environment. With a focus on membership growth, you will conduct outreach, support consumers, and participate in community events. Enjoy competitive salary and benefits from day one, including health, vision, and dental coverage.

Benefits

Health/Vision/Dental Benefits

401(k) with Company Match

Tuition Assistance

PTO

Life and Disability Insurance

Qualifications

• At least 2 years of relevant experience in customer service, education, public speaking, outreach, healthcare, or social work.

Responsibilities

• Drive membership growth by providing consultation and navigation support regarding G.E.H.A medical and dental plans.
• Conduct virtual presentations and orientations for federal employees on G.E.H.A plans.

Skills

Communication

Customer Service

Public Speaking

Time Management

Adaptability

Education

Associate's degree in healthcare, business, nonprofit, or related fields

Tools

Microsoft Office

Job description

Join to apply for the Benefit Guidance & Outreach Navigator role at GEHA Health

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association providing medical and dental benefits to over two million federal employees, retirees, military retirees, and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our mission is to empower federal workers to be healthy and well.

Offering one of the largest networks of medical and dental benefits for federal employees in the U.S., GEHA promotes health and wellness by meeting members where they are, when they need care. We serve our members with valued products and a personalized customer experience, supported by a nimble and efficient organization.

As a Benefit Guidance and Outreach Navigator, you will play a key role in growing G.E.H.A membership by educating prospective members about G.E.H.A health plans and guiding them through plan selection. This role also involves outreach to consumers, members, and prospects about benefits, ensuring they understand and can navigate their policies.

Skills, Duties, and Responsibilities

1. Drive membership growth by providing consultation and navigation support regarding G.E.H.A medical and dental plans to newly hired or eligible postal and federal employees and retirees.
2. Support consumers through virtual and direct channels, including video conferencing, phone, chat, email, and in-person events.
3. Conduct virtual presentations, new employee orientations, and conferences for federal employees on G.E.H.A plans, including topics like new hire and retiree benefits related to Medicare.
4. Handle inbound calls from ABOs regarding materials and events.
5. Engage with qualified leads and prospective members via outbound calls for open season support.
6. Educate members and prospects about benefits and assist them in understanding and navigating their policies.
7. Participate in projects, events, and outreach activities such as community events and workshops.
8. Document consultation details in systems in compliance with training, quality, and conflict of interest standards.
9. Uphold G.E.H.A Core Values and support membership growth and retention duties as assigned.

Knowledge, Skills, and Abilities

• Associate's degree in healthcare, business, nonprofit, or related fields; relevant work experience may substitute.
• At least 2 years of relevant experience in customer service, education, public speaking, outreach, healthcare, or social work.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to work remotely and independently, with collaborative skills.
• Dependability, adaptability, and ability to meet deadlines.
• Strong diligence and time management skills.

Preferences

• Bilingual in Spanish.
• Flexibility to work weekends or evenings during open enrollment (Nov 1 – Dec 15).

Work-from-Home Requirements

• Reliable high-speed internet (fiber, DSL, cable), minimum 30x5 Mbps download/upload, latency under 80 ms.
• No hotspots, satellite, or wireless internet allowed.
• A dedicated, interruption-free workspace to protect member PHI/HIPAA information.

Benefits

• Competitive salary range: $50,298 - $70,902 USD.
• Incentive plan, health/vision/dental benefits from day one, 401(k) with company match, employee well-being programs, PTO, community enrichment time, life and disability insurance, tuition assistance, and more.

Note: Salary is a guideline; actual offer depends on experience, skills, and other factors.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Human Resources
• Industries: Insurance, Healthcare

We value diversity and are an Equal Opportunity Employer. We offer hybrid and remote options where applicable.