Benefit Guidance and Outreach Navigator

Mid-America LGBT Chamber; Missouri; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Benefit Guidance & Outreach Navigator to enhance membership through education on health plan offerings. In this vital role, you will engage with prospective members, guiding them through their health plan selections and ensuring they understand the benefits available to them. This position involves a mix of virtual and in-person outreach, requiring excellent communication skills and the ability to work independently. If you're passionate about helping others navigate their healthcare options and thrive in a remote work environment, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in customer service or outreach in a healthcare setting.
• Strong verbal and written communication skills are essential.

Responsibilities

• Drive membership growth by educating potential members on health plans.
• Conduct virtual presentations and orientations for federal employees.

Skills

Customer Service

Public Speaking

Communication Skills

Time Management

Bilingual in Spanish

Education

Associate's degree in healthcare, business, nonprofit, or related fields

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Position Title: Benefit Guidance & Outreach Navigator
Open Positions: 1
Posted Date: April 9, 2025
Location: Remote
Department: Sales
Supervisor: Cory Sharp

Apply online at: https://geha.wd5.myworkdayjobs.com/GEHACareers/job/Lees-Summit-MO/Benefit-Guidance---Outreach-Navigator_R-005009

Summary
As a Benefit Guidance and Outreach Navigator, you will be essential in growing G.E.H.A membership by educating our prospective members about G.E.H.A Health plan offerings and guiding them through health plan selection. This position is also responsible for conducting outreach to our consumers, members, and prospective members about available benefits, ensuring they understand and how to navigate their policies.

Duties

• Drives membership growth by providing consultation and navigation about G.E.H.A medical and dental plans to newly hired or newly eligible postal and federal employees and retirees.
• Supports consumers via a mix of virtual and direct-to-consumer channels, like video conferencing, phone, chat, email, and attend/host in-person events.
• Conducts virtual presentations, new employee orientations, and conferences throughout the year to groups of federal employees on G.E.H.A medical and dental plans. Topics may include new hire benefits and retiree benefits related to Medicare.
• Fields inbound calls from ABOs regarding requests for materials and/or events.
• Via outbound calling, pursues and engages with qualified leads/prospective members and ABOs for Open Season support.
• Provides support, conducting outreach educating our members and prospects about available benefits, ensuring they understand and how to navigate their policies.
• Supports various projects, events, and outreach activities, including community events, workshops, and other prospect and member engagement opportunities.
• Captures and documents all consultation details in systems in compliance with training, quality metrics, and conflict of interest standards.
• Upholds G.E.H.A Core Values; embraces, promotes, and engages in other membership growth and retention-related duties as assigned.

Education Requirements
Associate's degree in healthcare, business, nonprofit, or related fields. Additional years of relevant work experience may be considered in lieu of formal education.

Experience Requirements

• Minimum of 2 years of relevant experience (e.g., customer service, education, public speaking, managing details, outreach, health care, social work) in a health insurance or similar healthcare setting.
• Working knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint, with the ability to perform tasks ranging from basic to moderately complex.
• Outstanding verbal and written communication skills required.
• Must be able to work remotely and independently, as well as the ability to collaborate with members of a team.
• Must be dependable and adaptive to change and meet deadlines.
• Requires strong diligence and effective time management skills.

Preferences:

• Bilingual in Spanish
• Flexibility to work weekends and/or evening hours (especially during open enrollment from November 1st – December 15th)

GEHA is an Equal Employment Opportunity and/or Affirmative Action employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees.