Beneficiary Value Program Analyst

MCS Puerto Rico; San Juan (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

MCS Puerto Rico is seeking a detail-oriented Associate to handle, validate, and complete requests and reconciliations within the Beneficiary Value Program. The role involves cross-functional coordination to ensure program goals align with company objectives and requires careful documentation of all related transactions.

Required are an Associate's Degree in Business Administration or 60–64 college credits and 1–3 years of relevant data reconciliation experience.

Qualifications

• Associate's Degree in Business Administration or 60–64 approved college credits.
• 1–3 years of experience in Data Reconciliation and Analysis.

Responsibilities

• Evaluate, report, resolve, and document requests in the designated system per program metrics.
• Performs member sampling to confirm deposits and purchases are recorded correctly.
• Escalates fraud or misuse of benefits to supervisor.
• Receives, handles, and documents declined cards and notifies status.
• Generate low complexity reports to review transactions.
• Identify and correct errors in internal transactions or with vendors.
• Reconcile, identify, and document differences between processed and approved totals.
• Complete special projects related to balances, cards, or reconciliations.
• Receive and channel returned correspondence related to the Beneficiary Value Program.
• Assess and resolve Grievances and Appeals cases per standards.
• Comply with all policies, laws, and industry regulations.
• May perform other duties as assigned.

Skills

Data Reconciliation

Analysis

Documentation

Spanish Basic

Education

Associate's Degree in Business Administration

Job description

General Description

Responsible for handling, validating, and completing requests and reconciliations related to the Beneficiary Value Program. Assess program reconciliation and collaboration with cross-functional teams to enhance overall program performance to ensure that the Beneficiary Value Program goals align with the company objectives. Accountable for completing all tasks related to transactions between the company's internal systems and other vendors' required systems.

Regular
Non-Exempt

Essential Functions

• Evaluate, report, resolve, and document in the designated system all processes related to the requests received by the members and comply with the performance metric regarding the Beneficiary Value Programs.
• Performs member sampling in the designated systems to confirm that deposits and purchases are recorded according to the established process.
• Escalates with the direct supervisor any evidence of possible utilization or attempted fraud, financial exploitation, or misuse of the benefits that may be detected while evaluating the requests received by the members.
• Receives, handles, and documents declined cards and keeps the direct supervisor informed of transaction status.
• Generate low complexity reports to review different types of transactions (purchases, deposits, cards, among others).
• Identifies and assists in correcting situations or error reports related to internal transactions or with the vendors involved in this process.
• Reconciles, identifies, and documents any differences between processed and approved totals.
• Perform various reconciliations of reports across different systems and proactively communicate to the direct supervisor the findings or discrepancies in reconciliations or errors between these reports.
• Completes special projects related to the balances, cards, cases, or reconciliations of the Beneficiary Value Programs.
• Receives, documents in the designated system, and appropriately channels the returned correspondence related to the Beneficiary Value Program.
• Assess and resolve Grievances and Appeals cases received, ensuring compliance with the standards and policies established by the unit.
• Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.
• May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

Minimum Qualifications

Education and Experience: Associate's Degree in Business Administration or at least sixty to sixty-four (60-64) approved college credits. At least one (1) to three (3) years of experience in Data Reconciliation and Analysis.

"Proven experience may be replaced by previously established requirements"

Certifications / Licenses

N/A

Other

N/A

Languages

Spanish Basic (comprehensive, writing and verbal)
English Intermediate (comprehensive, writing and verbal)

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