Benefits Support Specialist

Conduent; Providence (RI); Teletrabalho; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental and vision programs

Life and disability insurance

Retirement savings plan

Paid holidays

PTO or vacation and/or sick time

Resumo da oferta

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role. You will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain available options, complete transactions, and guide participants through applicable forms and processes.

This position offers the opportunity to develop valuable benefits administration experience while providing accurate, professional

Qualificações

• Customer service or call center experience.
• Defined benefit pension plan experience.
• Benefits administration or retirement services experience.
• Basic computer skills and the ability to learn new systems.

Responsabilidades

• Answer questions about benefits and plan provisions.
• Handle inbound calls and occasional outbound calls.
• Explain options, complete transactions and guide participants through forms and processes.
• Protect confidential participant information and follow security requirements.

Conhecimentos

Customer service

Call center

Remote work

Data entry

Descrição da oferta de emprego

Benefits Support Specialist

Work From Home with Conduent!

Pay Rate: $16.00 per hour. This pay rate may be lower than your state's minimum wage, please keep that in consideration before applying.

Work Location: Work From Home

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain available options, complete transactions, and guide participants through applicable forms and processes.

This position offers the opportunity to develop valuable benefits administration experience while providing accurate, professional support in a structured environment with relatively low call volume.

Meet established quality, accuracy, and timeliness standards while following client-specific procedures.

Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

• Basic computer skills and the ability to learn new systems and processes.
• The ability to work independently in a remote environment and follow established procedures.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.
• Defined benefit pension plan experience.
• Benefits administration or retirement services experience.
• Customer service or call center experience.

Training and Schedule

Training: Comprehensive virtual training lasting approximately 7–8 weeks.

Schedule: Full-time, with scheduled hours falling between 8:00 AM and 10:00 PM. Additional scheduling details will be provided during the hiring process.

Remote Work Requirements

To qualify for this fully remote position, applicants must:

• Have the ability to connect to a modem/router using an Ethernet cable.
• Reside in an eligible hiring location and meet all applicable remote-work requirements.

Due to varying state and local minimum wage laws and other business and client requirements, Conduent is currently unable to hire in certain locations.

Applicants must reside in an eligible hiring location to be considered. Geographic hiring eligibility is subject to business and client requirements and may change.

In this role, you can work from home, receive comprehensive virtual training, develop valuable benefits administration and participant support skills, and gain experience supporting a major client.

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16 per hour.

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.