Bench Technician

SITECH NorCal and SITECH Oregon; San Leandro (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

SITECH NorCal is seeking a Bench Technician in San Leandro, CA. The role involves repairing and maintaining Trimble products while supporting the salesforce and customers. Candidates should have an Associate's Degree and relevant experience in electronics or mechanical repairs.

Qualifications

• Minimum 2 years of experience in electronics, mechanical, and/or optical service repairs.

Responsibilities

• Repair SITECH/Trimble GPS Machine Control products and optical equipment.
• Manage service parts inventory levels and CRM customer contact information.
• Communicate with customers about their equipment or repairs.

Skills

Electronics

Mechanical

Optical Service Repairs

Education

Associates Degree

Job description

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SITECH NorCal has a need for a Bench Technician at our San Leandro, CA location.

SUMMARY

The main purpose of this position is to perform product repair/maintenance for SITECH/Trimble products, while also supporting SITECH salesforce and our customers. Products to be worked on include Trimble Machine Control products such as GPS Base Stations, GPS Rovers, Control Boxes, Data Collectors, as well as optical equipment such as Robotic Total Stations, Rotating Lasers, and Levels.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Assist in managing all customer contact information within the CRM package (SalesForce.com) and service parts logistics/inventories.
• Handle all service-related products, customer requests, and service parts inventory to meet our organization’s service/support goals in a timely manner.
• Repair SITECH / Trimble GPS Machine Control products, and optical equipment such as Robotic Total Stations, Lasers, and other general construction equipment.
• Process inventory transactions and paperwork related to service inventory management.
• Complete delivery checks on new equipment going out to customers.
• Manage service parts inventory levels.
• Assist with maintaining accurate customer contact information within SITECH NorCal’s CRM databases.
• Interface directly with customers and SITECH NorCal sales network.
• Work towards key metrics regarding turnaround time, technician productivity, and quality.
• Communicate with customers about their equipment or repairs.
• Be available to answer incoming calls when needed.
• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from an accredited college in a related field; and a minimum of 2 years of experience in electronics, mechanical, and/or optical service repairs; or an equivalent combination of education and work experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Construction

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