Field Service Technician I - Tucson, AZ

Scientific Games; Tucson (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Scientific Games in Tucson is hiring field service professionals to service lottery machines, perform installations, and perform preventative maintenance. You will travel to customer sites, diagnose issues, and ensure equipment operates reliably, with a focus on first-time fixes and minimal downtime.

Training and team support are provided, along with competitive pay and benefits. Candidates should have strong computer and hardware troubleshooting skills, solid communication, and the ability to

Qualifications

• Proficient in troubleshooting computer hardware and software.
• Strong interpersonal, verbal, and written communication skills.
• Promptly respond to customer/management requests and feedback.
• Self-starter with motivation and ability.
• Excellent organizational and time management skills to handle multiple responsibilities.
• Strong problem solving to minimize customer downtime.
• Ability to lift/move up to 50 pounds and work in field conditions.

Responsibilities

• Performs client-site servicing, repair and/or installation of company product(s).
• Diagnoses hardware, software, and systems failures using established procedures.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Reports for analysis of product failure trends and serviceability issues.
• Be able to work well with others in a team environment.
• Shift start is at 8am; accordance with scheduling.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Time management

Team player

Education

High School Diploma

Job description

Location: Tucson, AZ & Surrounding Areas

What you will be doing:

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

Job Duties:

• Performs client-site servicing, repair and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.
• Be able to work well with others in a team environment
• Have an excellent attitude and be able to work under pressure with limited supervision
• *Shift start is at 8am no-negotiable*

Qualifications:

An understanding of and experience with troubleshooting computer software and hardware technologies

Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills

Promptly respond to customer/management request and feedback.

Proven self-starter with motivation and ability

Great organization and time management skills that allow you to handle

multiple responsibilities efficiently and promptly

Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime

Ability to prepare and analyze reports to identify product failure trends and

service ability issues

Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)

On occasion climbing ladders

High School Diploma or equivalency

Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated lottery businesses. As a result, certain SG employees may, among other things, be required to undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Relentless innovation. Legendary performance. And unwaveringsecurity. All built on a foundation of trusted partnerships.

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It's a future of stability and inspiration. The strength ofsecurity paired with the thrill of the new. It's the future ofScientific Games. The driver of today's favorite lottery games andmost advanced technologies, and sustainability for tomorrow.

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We’re your next great job. Join our team. Do good.