Bellperson - Residences at The Little Nell

The Little Nell; Aspen (CO); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Job summary

The Little Nell, Aspen’s renowned Five-Star, Five-Diamond hotel, seeks a Bellperson to assist arriving and departing guests with luggage and information. You will work under the Guest Services Manager and contribute to an exceptional guest experience in a ski-in/ski-out environment.

Responsibilities include guiding guests to rooms, explaining amenities, and ensuring smooth check-ins, with opportunities to collaborate across hotel departments.

Qualifications

• High School diploma or equivalent required.
• Current Driver's License with no violations.
• Previous hotel experience preferred.

Responsibilities

• Escort arriving guest to rooms with luggage handling.
• Provide summary of hotel and amenities to guests.
• Explain room controls and hotel services during check-in.
• Follow baggage tagging and ski storage procedures.
• Deliver messages and packages promptly to guest rooms.
• Maintain cleanliness in lobby and bell storeroom.
• Report guest comments and assist with policy compliance.
• Assist in emergency and security procedures as directed.
• Complete tasks and support other departments as needed.

Skills

Basic industry terminology

Active listening

Interpersonal skills

Problem solving

English communication

Team player

Education

High School diploma or equivalent

Driver's license (no violations)

Previous hotel experience preferred

Job description

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town — inspired by place, united by purpose, defined by you.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [e-mail], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description
Position Summary
The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. This position reports to the Guest Services Manager. Job Posting Deadline
Applications for this position will be accepted until October 25, 2026. Essential Job Functions/Key Job Responsibilities

• Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
• Provide summary of the hotel and the amenities offered to guests
• Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in
• Follow baggage tagging procedures and ski storage procedures
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Maintain a high standard of cleanliness in the Lobby and Bell storeroom
• Make manager aware of guest’s comments or compliant
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand
• Other duties assigned

Qualifications
Education & Experience Requirements

• High School diploma or equivalent required
• Current Driver’s License with no violations
• Previous hotel experience preferred

Knowledge, Skills & Abilities

• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concern promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Strong attention to detail
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Additional Information
Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:

• Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
E-Verify & Right to Work Poster