Bellperson Full Time - DoubleTree by Hilton Boston Downtown

DoubleTree Boston Downtown; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Bellperson at DoubleTree Boston Downtown. This full-time role involves providing exceptional service by assisting guests with luggage, greeting them, and ensuring their comfort during their stay. Ideal candidates will demonstrate teamwork, customer focus, and adaptability in a fast-paced environment.

Qualifications

• Entry-level position requiring strong customer service skills.
• Ability to work as part of a team and adapt to changing situations.

Responsibilities

• Greet and escort guests to and from their accommodations.
• Retrieve and transport guest luggage.
• Respond to guest inquiries and requests in a timely manner.

Skills

Customer Focus

Teamwork

Adaptability

Job description

Bellperson Full Time - DoubleTree by Hilton Boston Downtown

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Bellperson Full Time - DoubleTree by Hilton Boston Downtown

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A Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
• Assist in the maintenance, appearance and functionality of equipment
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree Boston Downtown

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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Bellperson Part Time - DoubleTree by Hilton Boston Downtown

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