Bellperson (FT)

PENN Entertainment; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun-loving team at a leading provider of integrated entertainment and casino gaming experiences. As a Bellperson, you will play a vital role in ensuring guests have a memorable stay by assisting them with their luggage, providing exceptional service, and maintaining a welcoming environment. This position offers the chance to work in a fast-paced atmosphere with a diverse group of colleagues who share a passion for helping others enjoy their time. If you thrive in a lively environment and are dedicated to delivering outstanding guest experiences, this opportunity is perfect for you.

Qualifications

• Strong guest service skills and ability to communicate effectively.
• Knowledge of telecommunications systems and equipment.

Responsibilities

• Assist guests with luggage and escort them to their rooms.
• Maintain communication with front desk and transportation teams.
• Comply with health and safety standards.

Skills

Verbal communication skills

Listening skills

Guest service skills

Ability to read and write in English

Intermediate math skills

Tools

Telecommunications systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

The Bellperson assists guests in transporting luggage to and from guest rooms, coordinates guests' needs, requests, and inquiries. Essential Functions:

1. Greet guests and escort them to their rooms when needed
2. Handle luggage for guests upon arrival or departure
3. Transport luggage between lobby and guest rooms
4. Receive and mark baggage by completing and attaching claim checks
5. Assist physically challenged guests with special needs
6. Maintain presentable entrances
7. Assist the Front Desk in delivering quick and efficient service to hotel guests
8. Maintain constant communication with transportation, front desk, and messaging/PBX team members
9. Assist guests with general questions about the rooms or other points of interest
10. Comply with all health and safety standards
11. Attend meetings as scheduled
12. Other job-related duties as assigned

BRING US YOUR BEST.

1. Good verbal communication & listening skills
2. Knowledge of telecommunications systems
3. Knowledge of relevant equipment and ability to move people and goods
4. Great guest service skills
5. Trustworthy and have the ability to take care with people & protect property
6. Understand and comply with all company and departmental rules and regulations, policies, and procedures
7. Skill in maintaining effective working relationships with team members and guests
8. Ability to read, write, and communicate verbally in English
9. Ability to perform intermediate math

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer