Bellperson - Conrad Los Angeles

Hilton; Los Angeles (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Best PTO

Travel Discount

Parental Leave

401(k)

ESPP

Education Benefits

Career Growth

Team Member Groups

Recognition Programs

Job summary

Hilton is seeking a Bellperson in Los Angeles to warmly assist guests with luggage and provide memorable hospitality experiences. You will escort guests to rooms, inspect accommodations, and help with directions and local information.

The role emphasizes a friendly, proactive approach and the ability to handle luggage and guest needs with courtesy, especially during busy periods. The company highlights an award-winning culture and comprehensive benefits.

Qualifications

• Prior guest service or hospitality experience is preferred.
• Ability to read basic English to understand luggage tags and rooming lists.
• Ability to lift, carry and move luggage up to 50 lbs repeatedly.
• Strong communication and welcoming, courteous demeanor.

Responsibilities

• Retrieves and transports guest luggage using a bell cart.
• Escorts guests to accommodations and inspects room for deficiencies.
• Responds to guest inquiries with a positive, clear speaking voice.
• Organizes and stores luggage in designated areas.
• Greets guests with a friendly, attentive welcome at all times.

Skills

Guest Services

Hospitality Experience

Customer Service

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bellperson, you’re not just assisting guests with transporting and storing luggage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
• Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
• Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organizes and store luggage as necessary in a designated area.
• Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Qualifications

In this role as Bellperson, you will be responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features.

The ideal candidate will have prior guest service or other hospitality experience, luxury hospitality background preferred. Ability to understand and follow written and or verbal instructions. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 continuously throughout shift. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in one hand to be able to load and unload luggage. lbs. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

What It Takes To Make The Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

What are we looking for?

Since Being Founded In 1919, Hilton Has Been a Leader In The Hospitality Industry. Today, Hilton Remains a Beacon Of Innovation, Quality, And Success. This Continued Leadership Is The Result Of Our Team Members Staying True To Our Vision, Mission, And Values. Specifically, We Look For Demonstration Of These Values

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $21.40 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.