Bellperson $18/HR

Hotel Austin; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Starwood Hotels in the United States is seeking a warm Bellperson to warmly welcome guests, assist with luggage, and help ensure a seamless arrival experience. You’ll interact with guests at the front of the house and coordinate with other hotel teams to meet guest needs while maintaining our brand’s standard of impeccable service.

The role emphasizes friendly communication, physical stamina, and the ability to adapt to a 24-hour operation, with opportunities to grow within a luxury hospitality

Qualifications

• Passionate about guest service, enjoys physical work.
• Previous customer or guest service experience, a team player, hard worker.
• Is flexible and willing to meet the demands of a 24-hour operation

Responsibilities

• Greet guests and assist with their needs to ensure a great first impression.
• Assist guests with luggage, directions, and local information.
• Coordinate with hotel teams to meet guest requirements.

Skills

Guest service

Communication

Flexibility

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand's best self. We're currently searching for a warm, welcoming Bellperson to come on board, someone who's great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.

Inside Tip: Knowing a thing or two...or three about the history of our property to share with your guests will set you up for success.

About you...

• Passionate about guest service, enjoys physical work and has previous similar work experience.
• Previous customer or guest service experience, a team player, hard worker, and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture.

We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.