Night Front Desk Supervisor

Fairmont Hotels & Resorts; Washington (District of Columbia); Hybrid; USD 37,884 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

401K

Learning programs

Gym discounts

Employee Assistance Program

Discounted rates on city bikes

Short term Disability Insurance

Job summary

Fairmont Hotels & Resorts is seeking a Night Front Desk Supervisor in Washington, D.C. You will supervise the Front Office team and ensure exceptional service for our guests.

The ideal candidate should possess excellent communication skills, a knack for problem-solving, and a passion for guest service. Previous Front Office experience is preferred. This role includes working night shifts and providing a welcoming atmosphere for guests.

Qualifications

• Excellent written and verbal communication skills.
• Must be detail-oriented.
• Ability to work with little or no supervision required.
• Previous Front Office experience preferred.

Responsibilities

• Provide exceptional guest service in a friendly manner.
• Supervise the Front Office team including front desk agents.
• Resolve guest comments to satisfaction.
• Ensure all accounts are updated during check out.

Skills

Communication skills

Problem solving

Detail-oriented

Guest service

Education

College/University degree in related discipline

Tools

Property Manager systems (Opera)

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Job Description

We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Night Front Desk Supervisor.

The Night Front Desk Supervisor is responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.

Responsibilities

• Dedicated to making every guest feel welcome and ensuring that their stay is enjoyable from check-in to check-out.
• Take ownership of all guest comments and if needed, resolve it to the guest’s satisfaction.
• Provide courteous and efficient telephone services including accurate message taking.
• Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons.
• Collect & maintain information on the hotel and surrounding area.
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner.
• Prepare room assignments and keys, cross checking with guest history and ALL loyalty membership.
• Complete an accurate daily Special Attention List and forwarding to appropriate personnel.
• Create reservations via telephone, central/global reservations, correspondence and in person.
• Check out guests and ensure all accounts are updated.
• Performs audit functions as necessary.
• Light accounting duties to ensure accuracy on guests’ folios and day closure.
• Ensures all daily, monthly and quarterly reporting is completed on a timely basis.
• Responsible for a cash float.
• Performs general office duties.
• Ensures the safety and well being of our guests and co-workers by maintaining acknowledge of crisis and emergency procedures.
• Completion of Night GSA’s duties when working the overnight shift alone.

Qualifications

• Excellent written and verbal communication skills.
• Must be detail-oriented.
• A knack for problem solving.
• The ability to work with little or no supervision is required.
• Positive and team-oriented.
• Passion for guest service.
• Excellent interpersonal skills.
• Highly organized, results-oriented, work well under pressure.
• Previous Front Office experience preferred.
• College/University degree in related discipline an asset.
• Knowledge of Property Manager systems (Opera) an asset.

Employee Benefits

• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Discounted rates at in house gym
• Employee Assistance Program
• Discounted rates on local city bikes membership
• Discounted Pet Insurance
• Life & ADD insurance
• Short term Disability Insurance
• $27.50 - $29.00

Our Values

• Respect – We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence – We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging – We celebrate our differences. We support each other and we always stand together.
• Empowerment – We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity – We build trust through mutual respect and being authentic.

Physical Aspects of Position

• Constant standing, walking, sitting throughout shift
• Lifting pushing and pulling up to 40lbs

This position requires working night shift, weekends and holidays.

Visa Requirements

• Applicants must be able to provide proof that they are legally able to work in the United States.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Washington, D.C., Georgetown is proud to be an Equal Opportunity Employer.