Bellperson (Full-Time) - Pendry Chicago

Montage International; Chicago (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company-m慈

Health Savings Account

Flexible Spending Account

Paid Time Off

Disability Insurance

Uniform dry cleaning

Free lunch

Hotel discounts

Job summary

Montage International's Bellperson position in Chicago, IL invites you to join a team that delivers exceptional guest experiences. You will engage guests throughout the hotel and manage the full-cycle luggage experience, acting as a business partner to support the company's goals, vision, and values.

The role requires at least two years in customer service, English fluency, and a high school diploma. Comfort with briefly driving hotel vehicles and handling luggage is preferred; luxury-hotel

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent

Responsibilities

• Assist with full-cycle guest luggage program.
• Deliver amenities to guest rooms and assist with room orientations.
• Provide information about hotel rooms, services and features to guests.
• Drive hotel vehicles off property for guest drop-offs and item retrievals when needed

Skills

Customer service

English fluency

Hospitality

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Luggage handling equipment

Hotel vehicle operation

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

Bellperson SUMMARY

The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

QUALIFICATIONS

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

• Must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The pay range for Bellperson is $15.45 hourly.

The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes:

• Medical, Dental, and Vision insurance
• 401[k] retirement plan with company matching
• Health Savings Account and Flexible Spending Account options
• Paid Time Off (Sick Time and Vacation Time)
• Short- and Long-Term Disability Insurance
• free uniform dry cleaning
• free lunch per working shift
• hotel discounts

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences.

How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.

At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow.

Working at Montage and Pendry is more than a job; it’s a way of life.