Bell/Valet Attendant

Montage International; Bluffton (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a Bellperson / Valet Attendant to warmly welcome guests, assist with luggage, and direct vehicles on the front drive. The role emphasizes exceptional guest service, knowledge of hotel services, and a positive, can-do attitude to help guests feel at home during their stay.

Qualified candidates have strong communication, luxury hotel experience, and flexibility to work weekends, nights, or holidays as required.

Qualifications

• Minimum two years’ experience in a luxury hotel (preferred).
• Minimum two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must integrate company values throughout all interactions.
• Must be dependable and available to work weekends, nights and/or holidays.

Responsibilities

• Welcoming guests to the hotel.
• Directing guests and vehicles on the front drive.
• Parking and retrieving guest and hotel vehicles.
• Being knowledgeable about hotel rooms, services and features and relaying information to guests.
• Assisting with luggage and doing hotel room orientations.
• Delivering amenities and other items to guest rooms.
• Following hotel guidelines and talking points.
• Driving hotel vehicles off property short distances for guest drop-offs/pick-ups when required.

Skills

Customer service

Telephone etiquette

Guest interaction

Professional appearance

Education

College degree (preferred)

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Bellperson / Valet Attendant SUMMARY

The Bellperson / Valet Attendant is responsible for greeting the guest with a warm and sincere welcome.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Welcoming guests to the hotel
• Directing guests and vehicles on the front drive
• Parking and retrieving guest and hotel vehicles
• Being knowledgeable about hotel rooms, services and features and relaying information to guests
• Assisting with luggage and doing hotel room orientations
• Delivering amenities and other items to guest rooms
• Following hotel guidelines and talking points.
• This position may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.

QUALIFICATIONS

College Degree preferred.

• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS

Must be able to stand for extended periods of time approximately six hours.

• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must be able to lift 50 lbs. on a regular basis.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.