Bellperson

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical and dental coverage

Employee dining

Parking

Job summary

Ponte Vedra Inn & Club is seeking a Bellperson to join our Guest Services team. You will welcome guests, assist with luggage, escort to rooms, and support transportation needs to ensure a memorable stay.

We value a High School diploma, a Florida driver’s license, and the ability to work a flexible schedule, including weekends and holidays. Prior hospitality experience is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English to communicate with guests.
• No prior experience required; hospitality experience preferred.
• Valid Florida driver's license.

Responsibilities

• Welcome guests on arrival and assist with doors, luggage, and directions.
• Escort guests to accommodations and explain room features.
• Respond promptly to guest requests and special service needs.
• Assist with departures, luggage transport, and transport arrangements.
• Maintain secure rooms and advise on in-room safes.
• Operate and maintain resort vehicles and ensure clean entrances.

Skills

Customer service

English proficiency

Florida Driver's License

Flexible schedule

Lifting 50 pounds

Education

High school diploma

Job description

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.

The Opportunity

Ponte Vedra Inn & Club is seeking a Bellperson to join our Guest Services team. Reporting to the Bell Captain, this position plays an essential role in creating exceptional arrival and departure experiences for guests by providing professional bell services, luggage assistance, transportation support, and personalized hospitality throughout the guest stay. The Bellperson serves as a key point of guest contact, helping ensure guests feel welcomed, informed, and cared for while maintaining the highest standards of service, safety, and presentation.

The Day-to-Day

• Provide a warm and courteous welcome to guests upon arrival, assisting with vehicle doors, luggage handling, and directing guests to the Front Desk.
• Escort arriving guests to their accommodations and provide orientation to room features, amenities, and resort facilities.
• Respond promptly and professionally to guest requests, inquiries, concerns, and special service needs.
• Assist with guest departures, luggage transportation, and transportation arrangements as needed.
• Help maintain the security of guest accommodations by ensuring rooms are secure and advising guests on proper use of in-room safes.
• Communicate room condition, maintenance concerns, housekeeping issues, and guest service feedback to the Bell Captain, Chief of Service, Front Desk, or other appropriate departments.
• Operate, maintain, and monitor the appearance and condition of resort vehicles, vans, and battery-operated transportation vehicles.
• Maintain a clean, organized, and welcoming appearance at resort entrances, driveways, and guest arrival areas.
• Provide transportation services for guests as assigned.
• Distribute guest mail, packages, correspondence, and interdepartmental communications.
• Assist Sales, Public Relations, Reservations, and other departments with mailings and administrative distribution projects.
• Assist resort retail operations by transporting merchandise between resort locations as needed.
• Maintain the daily bulletin board in the absence of the Bell Captain.
• Assist with maintaining the fireplace in the Great Lounge.
• Support the training and onboarding of newly hired Bell Staff under the direction of the Bell Captain.
• Attend departmental meetings, training sessions, and required safety programs.
• Maintain high standards of appearance, sanitation, safety, and professionalism.
• Identify and report safety hazards and assist in creating a safe environment for guests and team members.
• Work collaboratively with resort departments to deliver exceptional guest experiences.
• Perform additional duties and special projects as assigned by the Bell Captain, Front Desk Manager, or resort leadership.

What Sets You Apart

• High school diploma or equivalent experience.
• Ability to speak, read, write, and understand English sufficiently to communicate effectively with guests, members, and team members.
• No prior experience required.
• Previous hotel, resort, or hospitality experience preferred.
• Valid Florida driver's license required.
• Working knowledge of guest service and common courtesy standards.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and split shifts as needed.
• Ability to work outdoors in varying weather conditions for extended periods.
• Ability to lift, carry, push, and transport luggage and other items weighing up to 50 pounds.
• Ability to frequently walk, stand, bend, and move throughout the resort during the workday.
• Professional appearance and commitment to delivering gracious hospitality.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.