Bellperson

Saint Vincent; New Orleans (LA); Hybrid; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Holiday pay after 90 days

PTO

Employee discounts at our restaurants

Zusammenfassung

Saint Vincent in New Orleans seeks a friendly Bell Desk/Guest Services Associate to escort arriving and departing guests, guide them to their rooms, and introduce room features. You will handle luggage with care, greet guests warmly, assist with front desk operations when needed, answer questions about local attractions, and stay calm under busy hotel conditions.

This full-time role includes benefits such as health, dental, vision, life insurance, holiday pay after 90 days, PTO, and staff

Qualifikationen

• Ability to understand and follow written and verbal instructions.
• Excellent guest service mindset with professional demeanor.
• Strong command of English for communication and reading luggage tags.
• Ability to lift/move luggage up to 50 lbs and stand/walk for long periods.
• Detail-oriented with a calm, friendly approach during busy shifts.

Aufgaben

• Escort guests to rooms with a friendly, courteous approach.
• Open doors and assist guests entering or leaving the property.
• Retrieve and transport guest luggage using a bell cart.
• Greet guests and explain room features and hotel services.
• Assist with front desk operations as needed to support guest experience.
• Respond to guest inquiries about hours, directions, and local attractions.
• Organize luggage storage and maintain tidy service areas.
• Remain calm and attentive during busy periods and emergencies.

Kenntnisse

Guest service

Communication

Reading English

Luggage handling

Mobility/physical stamina

Teamwork

Jobbeschreibung

At Hotel Saint Vincent, we have a dedicated, enthusiastic team of employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic hospitality. We strive to create unforgettable experiences by blending food, service, and design seamlessly.

Our core values are Good Neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, Service-Driven.

ABOUT HOTEL SAINT VINCENT:

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property’s storied past and Margaret’s legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property’s historic character.

ABOUT HOTEL SAINT VINCENT:

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property’s storied past and Margaret’s legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property’s historic character.

The following benefits are available to full-time employees:

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants

JOB SUMMARY:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with the room and its features. Assist with Front Desk operations.

ESSENTIAL JOB FUNCTIONS:

• Open doors and assist guests/visitors entering and leaving the property.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Greet and escort guests to rooms with a friendly and sincere welcome.
• Retrieve guest items from cars, buses, vans, and carts. Grasp, lift, carry, and/or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates the bell cart through public areas, guest room corridors, and elevators
• Escorts customers to accommodations, visually inspects rooms, and reports deficiencies such as towels to housekeeping immediately.
• Listens and responds to guest inquiries using a positive, clear-speaking voice.
• Answers questions and offers assistance, giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organizes and stores luggage as necessary in a designated area
• Remains calm and attentive, especially during heavy hotel activity and emergencies.

REQUIREMENTS

• Ability to understand and follow written and/or verbal instructions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• The ability to read the English language is sufficient to ascertain information from luggage tags and claim checks, as well as to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 50 lbs continuously throughout shift.
• Ability to stand, walk, and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

MML Hospitality is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected status. Employment decisions are based on merit, qualifications, and business needs.