Bellperson

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Local Union Benefits

Hotel and travel discounts

Professional development and promotion

Job summary

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point is seeking a Bellperson to welcome guests and assist with luggage, ensuring timely delivery and departure support. You will greet guests professionally, escort them to rooms, and provide information on hotel services and local attractions.

Responsibilities include maintaining luggage areas, communicating with other departments, and upholding confidentiality and uniform standards while delivering attentive, efficient service to guests

Qualifications

• Greeting guests professionally according to brand standards.
• Ability to assist with luggage and guest transport.
• Knowledge of local area information and attractions.
• Commitment to guest confidentiality and appearance standards.
• Teamwork and clear communication with hotel departments.

Responsibilities

• Greet guests upon arrival and assist with luggage and doors.
• Escort guests to rooms and provide information on hotel services and local attractions.
• Explain in-room features and how to use amenities.
• Deliver luggage to rooms promptly and safely.
• Maintain front drive cleanliness and orderly work area.
• Communicate guest needs across departments.
• Handle guest service issues professionally and promptly.
• Maintain brand-standard uniform and appearance.
• Complete duties within shift and provide excellent service.

Job description

Summary:

The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

What’s in it for you…

• Local Union 1 Benefits
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Essential Duties and Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.