Bellperson

Montage Hotels & Resorts; Baltimore (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Bellman in Baltimore, MD. The role focuses on providing exceptional guest service, managing the full-cycle luggage experience, and assisting with room orientations and amenities delivery.

The position supports the Rooms leadership team and contributes to the hotel’s goals and guest satisfaction. Must have strong English communication skills and prior bell or luxury-hotel experience is preferred.

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write and understand English.
• High School Diploma or equivalent.
• Luxury hotel experience preferred.
• Prior Bell position experience preferred.

Responsibilities

• Assisting with full-cycle guest luggage program.
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed.
• Relaying information about hotel rooms, services and features to guests.
• May drive hotel vehicles for guest drop-offs and item retrievals.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Bellperson

Summary

The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company\'s goals, objectives, vision, mission, and values.

Essential Functions

Job duties include; although are not limited to:

• Assisting with full-cycle guest luggage program
• Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
• Working knowledge about hotel rooms, services and features and relaying information to guests
• Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

Qualifications

• Minimum of two years’ experience in customer service
• Must be able to speak, read, write and understand English, the primary language used in the workplace
• High School Diploma or equivalent
• Luxury hotel experience preferred
• Prior Bell position experience preferred

Physical Requirements

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The pay scale for Bellman is $15.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an
EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.