Bellman Concierge – Elevate Guest Experiences

Millennium Hotels; Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Biltmore Los Angeles is seeking a Bellman to deliver exceptional guest experiences in a downtown landmark hotel operated by Millennium Hotels & Resorts.

This role emphasizes hospitality, professionalism, and teamwork in a fast-paced environment. You will greet guests, assist with loading and unloading luggage, escort guests to rooms, deliver items, and provide information about hotel services and local attractions.

Qualifications

• High school diploma or equivalent required.
• Previous hotel or guest service experience preferred.
• Ability to lift, carry, and transport luggage.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with loading and unloading luggage.
• Escort guests to their rooms and explain hotel features and services.
• Deliver luggage, packages, messages, and other items to guest rooms.
• Assist guests with transportation arrangements, including taxis and rideshare services.
• Provide directions and information about hotel amenities, restaurants, attractions, and local areas.
• Retrieve and store guest luggage as needed.

Skills

Passion for hospitality

Strong communication

Interpersonal skills

Flexible schedule

Solutions-oriented

Education

High school diploma or equivalent

Job description

The Biltmore Los Angeles is seeking a Bellman to deliver exceptional guest experiences in a downtown landmark hotel operated by Millennium Hotels & Resorts.

This role emphasizes hospitality, professionalism, and teamwork in a fast-paced environment. You will greet guests, assist with loading and unloading luggage, escort guests to rooms, deliver items, and provide information about hotel services and local attractions.