Bellman

PERG online; Tempe (AZ); On-site; USD 32,000 - 39,000; Full time

Job summary

PERG online is seeking a Bellperson to deliver exceptional guest service by developing relationships and anticipating guest needs. The role involves supervising bell staff, managing luggage, and coordinating with Front Desk for VIP arrivals, taxis, and shuttle service.

The Bellperson will engage guests in conversation, assist with reservations, and ensure lobby presence during shifts while maintaining a clean, efficient work area and daily bell log.

Qualifications

• Must be at least 21 years of age.
• Previous luxury hotel experience is preferred.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Ability to communicate effectively with guests and colleagues in person or via radio/phone.
• Knowledge of local area and attractions.
• Flexible hours including nights, weekends, and holidays.
• Strong interpersonal skills and a friendly, professional demeanor.

Responsibilities

• Maintain bell carts and assist with baggage handling.
• Greet guests with a friendly, professional tone and provide personalized service.
• Supervise bell staff and ensure duties are performed efficiently.
• Assist with restaurant and limousine reservations for guests.
• Deliver parcels, mail and deliveries to guestrooms.
• Maintain a tidy bell storage area and daily bell log.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Direct guests to Front Desk or meeting rooms and assist with taxi/shuttle requests.
• Engage guests and communicate information to the next shift.

Skills

Customer service

Communication

Multitasking

Guest engagement

Time management

Problem solving

Professional appearance

Team coordination

Job description

Bellperson

Overview:

The Bell/Valet Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.


• Use friendly and appropriate expressions when engaging guests.


• Supervising the bell staff and ensure they perform their duties efficiently.


• Assist in making reservations for restaurants and limousines for our guests.


• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.


• Ensure that the bell storage closet is maintained, clean and tidy.


• Follow-up with guest complaints to ensure that any problems are resolved.


• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.


• Utilize bell carts effectively and with caution.


• Ensure Lobby Presence when on shift.


• Direct guests to the Front Desk or meeting rooms.


• Call taxis and/or shuttle for guests as needed.


• Assist, retrieve, and load luggage for guests.


• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.


• Engage in conversation with as many guests as possible.


• Aid guests in locating other areas of the hotel (walk them to destination if possible).


• Train new bell staff members on the proper procedures and protocols of the hotel.


• Maintain daily bell log for all arrivals and departures.


• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.


• Engage in conversation with as many guests as possible.


• Aid guests in locating other areas of the hotel (walk them to destination if possible).


• Train new bell staff members on the proper procedures and protocols of the hotel.


• Maintain daily bell log for all arrivals and departures.


• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Must be at least 21 years of age


• Previous luxury hotel experience is required.


• Ability to stand for the entire scheduled shift.


• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.


• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.


• Knowledge of the surrounding area and all of its attractions.


• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.


• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.


• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.


• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.


• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.


• Must have the ability to report to work on time and when scheduled.


• Must have the ability to stand and/or walk for extended periods of time.


• Must meet standards of appearance and maintain a high level of personal hygiene at all time.


• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.