Bellman

Millennium Hotels and Resorts; Los Angeles (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, is hiring a Bellman to deliver exceptional guest experiences in a historic downtown setting. This onsite role supports guest services, luggage handling, and concierge tasks with a passion for hospitality and teamwork.

You will greet guests, assist with luggage, arrange transportation, and guide them to hotel features while maintaining security and brand standards. Flexibility for shifts and a professional appearance are required.

Qualifications

• Previous hotel or guest service experience preferred.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with loading and unloading luggage.
• Escort guests to their rooms and explain hotel features and services.
• Deliver luggage, packages, messages, and other items to guest rooms.
• Assist guests with transportation arrangements, including taxis and rideshare services.
• Provide directions and information about hotel amenities, restaurants, attractions, and local areas.

Skills

Guest service experience

Customer service

Communication skills

Mobility/standing

Education

High school diploma or equivalent

Job description

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Rate: $17.52

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Bellman

As our Bellman, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Greet and welcome guests in a friendly and professional manner.

• Assist guests with loading and unloading luggage.

• Escort guests to their rooms and explain hotel features and services.

• Deliver luggage, packages, messages, and other items to guest rooms.

• Assist guests with transportation arrangements, including taxis and rideshare services.

• Provide directions and information about hotel amenities, restaurants, attractions, and local areas.

• Retrieve and store guest luggage as needed.

• Assist with valet and driveway operations when required.

• Maintain a clean, organized, and professional hotel entrance and bell desk area.

• Respond promptly to guest requests and inquiries.

• Communicate guest needs and concerns to the appropriate department.

• Maintain knowledge of hotel policies, services, events, and daily activities.

• Handle guest belongings with care and follow proper luggage procedures.

• Provide exceptional guest service and resolve routine guest concerns professionally.

• Follow all hotel safety, security, and service standards.

• Perform other duties as assigned by management.

• Passion for hospitality and delivering exceptional service

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

• Solutions-oriented mindset with attention to detail

Technical / Role-Specific Requirements

• Previous hotel or guest service experience preferred.
• Excellent customer service and communication skills.
• Ability to safely lift, carry, and transport guest luggage.
• Ability to stand and walk for extended periods.
• Professional appearance and positive attitude.
• Knowledge of hotel services, amenities, and local attractions.
• Ability to operate luggage carts and other bell desk equipment safely.
• Ability to handle guest belongings responsibly and maintain confidentiality.
• Ability to work flexible schedules, including weekends, holidays, mornings, evenings, and overnight shifts.
• Ability to work effectively in a fast-paced, guest-focused environment.
• Must be able to communicate clearly with guests, coworkers, and management.

Education (Optional / Adjustable)

• High school diploma or equivalent required.

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.