Bell / Valet Attendant

Marc Rose; Scottsdale (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

The Scott Resort & Spa in Scottsdale seeks a courteous Bell Desk/Guest Services Associate to warmly welcome guests, assist with luggage, escort guests to their suites, and maintain a high standard of service throughout the resort.

You will learn the property, local attractions, and services to answer questions and help guests enjoy a memorable stay in a four-diamond setting.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality experience preferred, but a welcoming attitude and willingness to learn are just as important.
• A clean motor vehicle record is required for this safety-sensitive position.
• Ability to bend, stoop, kneel, push, and pull objects weighing up to 100 pounds and carry up to 50 pounds.
• Ability to stand and walk throughout the resort for most of the work period.
• Clear, professional communication skills in English (speak, listen, read, and write).
• Neat, organized approach and professional appearance for a four-diamond resort.
• Strong commitment to ethical conduct, teamwork, and guest service.

Responsibilities

• Greet arriving and departing guests warmly and professionally to create a lasting first impression.
• Assist guests with luggage and transport between vehicles, suites, and storage areas.
• Escort guests to their suites and orient them to the property and services.
• Visually inspect suites and report deficiencies promptly.
• Issue luggage tickets and match them with luggage on pick-up.
• Develop knowledge of resort amenities, hours, services, spaces, and local attractions.
• Offer recommendations for area activities, dining, and desert excursions.
• Answer guest questions politely and helpfully via front desk channels.
• Support daily operations with tasks like laundry pickup, newspaper delivery, and cart polishing.
• Take on additional responsibilities as directed by Front Office Supervisors, Managers, or GM.

Skills

Customer service

English proficiency

Professional appearance

Education

High school diploma or equivalent

Job description

Bring Scottsdale Hospitality To Life

At The Scott Resort & Spa, every arrival is an opportunity to create a moment worth remembering. From the first warm welcome at the curb to a seamless suite arrival, you’ll help set the tone for a stay filled with genuine hospitality, desert-inspired relaxation, and the vibrant energy of Scottsdale.

Located near the excitement of Old Town Scottsdale, The Scott is more than a place to work—it’s a place where a friendly smile, a helping hand, and thoughtful attention to detail can turn an ordinary visit into an unforgettable escape. If you enjoy being on the move, meeting people from around the world, and making guests feel truly cared for, this could be your next great opportunity.

What You’ll Do

• Create an exceptional first and last impression by warmly greeting arriving and departing guests with sincerity, energy, and professionalism.
• Assist guests with luggage, packages, and personal items, transporting them safely between vehicles, guest suites, designated transportation, and secure storage areas.
• Escort guests to their suites in accordance with resort service standards, helping them feel welcomed and oriented from the moment they arrive.
• Visually inspect guest suites upon arrival and promptly report any deficiencies to the appropriate department for follow-up.
• Issue luggage claim tickets at drop-off and accurately match tickets with luggage at pick-up.
• Become a trusted Scottsdale resource for guests by developing strong knowledge of resort amenities, outlet hours, services, function spaces, transportation options, car rentals, and local attractions.
• Share recommendations for the best of the area—from Old Town’s art galleries and dining scene to desert adventures, shopping, golf, and more.
• Answer guest questions and Bell Desk phone calls politely, clearly, and with a genuine desire to help.
• Support daily resort operations with tasks such as laundry pick-up and delivery, newspaper delivery, reader board posting, cart polishing, and other assignments.
• Take on additional responsibilities as assigned by Front Office Supervisors, Managers, and/or the General Manager.

What Makes You A Great Fit

You’re the kind of person who notices when someone needs a hand before they ask. You take pride in being dependable, polished, and ready to make someone’s day easier. You bring positive energy to every interaction and understand that the smallest details can make the biggest difference.

• High school diploma or equivalent preferred.
• Hospitality experience is preferred, but a welcoming attitude and willingness to learn are just as important.
• A clean motor vehicle record is required for this safety-sensitive position.
• Ability to bend, stoop, kneel, push, and pull objects weighing up to 100 pounds and carry objects weighing up to 50 pounds.
• Ability to stand and walk throughout the resort for most of the work period.
• Ability to learn, memorize, and consistently deliver The Scott Resort & Spa and AAA Diamond service standards.
• Clear, professional communication skills, including the ability to speak, listen, read, and write effectively in English.
• A neat, organized approach to work and a professional appearance appropriate for a four-diamond resort.
• A strong commitment to ethical conduct, teamwork, guest service, and respect for both guests and fellow associates.

Why The Scott

The Scott Resort & Spa is built around a simple but powerful purpose: Making space for genuine hospitality. Our team creates heartfelt experiences by being Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious.

Here, you’ll join a fun, friendly, and enthusiastic team that treats every guest as if they are our only guest. You’ll work in a dynamic Scottsdale setting where sunshine, resort energy, and meaningful guest connections are part of the daily experience.

Work Environment And Schedule

• This is a full-time, non-exempt position.
• Hours may vary based on business needs.
• This role requires extensive time outdoors and throughout the resort property, including Scottsdale’s warm desert-weather conditions.
• Reliable attendance as scheduled is essential to success at The Scott Resort & Spa.

Safety-Sensitive Position

This position is designated as safety-sensitive. Under applicable law, safety-sensitive positions include roles in which an employee operates, repairs, maintains, or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools, as well as roles where job duties may affect the safety or health of the employee or others. This role is included in the resort’s monthly random drug screening process.