BELL STAFF

DoubleTree by Hilton; Scottsdale (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

DoubleTree by Hilton in Scottsdale is seeking a Bell Staff team member to warmly welcome guests and assist with luggage, directions, and transportation. You will support Front Desk during peak times and help maintain an inviting lobby experience for every guest.

You will need a friendly, professional demeanor, strong customer service, and the ability to lift and move luggage safely. Flexible scheduling including mornings, evenings, weekends, and holidays is required.

Qualifications

• Friendly, outgoing, and professional demeanor.
• Strong customer service and communication skills.
• Ability to lift, carry, push, and pull guest luggage safely.
• Ability to stand and walk for extended periods.
• Dependable, team-oriented, and eager to assist others.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Previous hospitality or guest service experience is a plus, but not required.

Responsibilities

• Welcome guests with a professional and friendly attitude and assist with luggage.
• Transport luggage to and from guest rooms and provide directions and local information.
• Coordinate transportation requests, valet, and shuttle services as needed.
• Support Front Desk operations during busy periods and maintain a clean lobby area.
• Respond promptly to guest requests to enhance the guest experience.

Skills

Customer service

Communication

Luggage handling

Stamina

Team player

Flexible schedule

Job description

You are friendly, energetic, and service-focused, helping create a warm welcome and memorable first impression for every guest.The RoleAs a Bell Staff team member, you will assist guests throughout their arrival and departure experience. From handling luggage to providing local information and transportation support, you play an important role in delivering exceptional hospitality and ensuring guests feel valued from the moment they arrive.What You Will Be Doing• Welcome guests with a professional and friendly attitude• Assist guests with transporting luggage to and from guest rooms• Provide directions, property information, and local area recommendations• Coordinate transportation requests and assist with valet and shuttle services as needed• Support Front Desk operations during busy periods• Maintain a clean, organized, and inviting lobby and entrance area• Respond promptly to guest requests and inquiries• Deliver outstanding customer service to enhance the guest experienceWhy You Will Love It Here• Opportunity to earn tips in addition to your regular pay• Fast-paced, guest-focused environment where no two days are alike• Supportive team culture that values collaboration and service excellence• Opportunity to build hospitality and customer service skills• Be part of creating memorable guest experiences every dayReady to Join the TeamIf you enjoy meeting new people, providing exceptional service, and making guests feel welcome, we would love to hear from you. Apply today and become an important part of our hospitality team.EOEWhat Makes You You• Friendly, outgoing, and professional demeanor• Strong customer service and communication skills• Ability to lift, carry, push, and pull guest luggage safely• Ability to stand and walk for extended periods• Dependable, team-oriented, and eager to assist others• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays• Previous hospitality or guest service experience is a plus, but not requiredOther Requirements• Must be at least 21 years of age to operate the resort van• Must have an acceptable Arizona Motor Vehicle Report (MVR)Licenses/Certifications• Valid Arizona Driver's License