Bell Representative - Part Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 24,000 - 32,000; Full time

Job summary

Hollywood Casino Gulf Coast in Bay St. Louis, MS, seeks a friendly Bellperson to assist guests with luggage, provide information on amenities, and support a smooth check-in and check-out experience.

You will help guests with room changes, maintain key security, and uphold excellent guest relations while complying with safety and confidentiality standards. Join a team focused on hospitality and teamwork.

Qualifications

• Must have good communications skills.
• High school diploma or GED; or 1–3 months related experience and/or training.
• Ability to read and comprehend simple instructions and memos; write simple correspondence.
• Must successfully complete ServSafe Alcohol training certification.
• Must be able to lift up to 50 pounds and push/pull a bell cart weighing about 50 lbs.

Responsibilities

• Accurately transports guests’ luggage to the assigned room after registration.
• Picks up guests’ luggage on departure and directs transportation or storage.
• Provides fast guest service by sharing information on hotel/casino amenities and events.
• Assists guests with room changes and maintains room key security.
• Promotes outstanding guest relations and confidentiality.
• Exhibits a friendly, helpful and courteous manner with customers and team members.
• Other duties as assigned by management.

Skills

Guest service

Communication skills

Team player

Attention to detail

Education

High school diploma or GED

ServSafe Alcohol certification

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Accurately transports guests’ luggage to the assigned room following completion of the registration process.
• Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.
• Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.
• Assists guests with room changes and maintains room key security.
• Promotes outstanding guest relations.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Maintains strict confidentiality in all company matters.
• Any and all duties as assigned by your Manager or a member of management.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• Must have good communications skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must successfully complete ServSafe Alcohol training certification course.
• Must be able to push and/or pull a bell cart weighting approximately 50 lbs.
• While performing the duties of this Job, the team member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, or crouch and talk or hear. The team member is frequently required to use hands to finger, handle, or feel. The team member must frequently lift and/or move up to 50 pounds.
• While performing the duties of this Job, the team member is frequently exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer