Bell Person/ Shuttle Driver

Driftwood Hospitality; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Guest Service Associate. In this role, you will be the welcoming face for guests, driving them safely to and from the hotel while assisting with their luggage and providing local recommendations. This dynamic position requires a positive attitude, strong communication skills, and a valid Class B license. Join a team that values initiative and offers a supportive environment, where your contributions directly enhance the guest experience. If you thrive in a fast-paced atmosphere and enjoy interacting with people, this opportunity is perfect for you.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Must have a valid Class B license for driving guests.
• Positive attitude and communication skills are essential.

Responsibilities

• Drive guests between the hotel and local areas, ensuring safety.
• Assist with luggage and provide directions to guests.
• Maintain cleanliness of the lobby and hotel vehicles.

Skills

Customer Service

Driving Skills

Communication

Knowledge of Local Area

Education

High School Diploma

Valid Class B License

Tools

Computer

Telephone

Job description

Doubletree Doral, 10250 NW 19th St, Doral, Florida, United States of America Req #7364

Thursday, May 1, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Drive guests between airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident-free trips.

• Open & close vehicle doors for guests.

• Check guest luggage for both day and overnight visits.

• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.

• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.

• Assist guests with storing and retrieving their luggage from the vehicle.

• Run hotel errands as instructed by management.

• Maintain and clean the designated lobby station and baggage room.

• Ensure that lobby area and front exterior/interior of the hotel is always neat and clean by picking up trash, adjusting furniture to proper positions.

• Stand by ready to assist guests, greeting and welcoming guests to the hotel.

• Assist in providing travel directions, recommendations for local attractions, restaurants, and other services.

• Answering Phones to assist PBX/Guest Calls

• Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas, and obtain oil changes.

• Complete vehicle mileage reports.

• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.

• Maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).

• Adhering to hotel taxi stand requirement and agreements.

• Adheres to all company policies and procedures.

• Follows safety and security procedures and rules.

• Knows department fire prevention and emergency procedures.

• Reports unsafe conditions to supervisor/manager.

• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.

• Provides for a safe work environment by following all safety and security procedures and rules.

• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).

• Assists other Front Desk Personnel when need.

• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.

• Valid Class B license is required.

• Professional, positive attitude and actions when communicating with guests and team members.

• Knowledge of hotel and the city.

• Ability to understand and obey all traffic rules, speed limits and federal, state, and local driving regulations.

• Ability to operate a computer, printer, copier, and telephone.

• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

PHYSICAL DEMANDS

• Physical work is a primary part of the job and it is performed both inside the hotel, and inside and outside of a vehicle.

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.

• Lifting up to 50 pounds.

• The job requires close and distance vision with or without corrective lenses.

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• Doubletree Doral, 10250 NW 19th St, Doral, Florida, United States of America