Bell Person

UCF Hotel Venture; Arlington (TX); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) with company match

Paid time off – sick, vacation, andhol

Tuition reimbursement

Pet insurance

Team member hotel rates and discounts

Complimentary parking

Complimentary meals in Team Member Caf

Discounted tickets to local venues

Volunteer opportunities

Zusammenfassung

Loews Arlington Hotel is seeking a welcoming Bell Person to be the first point of contact for guests, ensuring a seamless arrival and departure experience. You will assist with luggage, provide information on rooms and hotel facilities, and coordinate with Front Desk and other teams to deliver exemplary service.

The role requires strong communication, a guest-first mindset, and the ability to work varied shifts. Training and company benefits are provided at Loews Arlington Hotel.

Qualifikationen

• Guest-focused approach with the ability to anticipate guest needs.
• Professional demeanor and welcoming attitude.
• Clear and confident communication with guests and colleagues.
• Calm under pressure, able to multitask and solve issues.
• Reliable team member contributing to a positive guest experience.

Aufgaben

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Store luggage securely while awaiting transfer.
• Provide information about rooms, amenities, and hotel facilities; answer guest questions.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions; provide directions.
• Transport guests to and from property areas.
• Collaborate with Front Desk, Valet, Concierge, and Housekeeping.
• Maintain safety and alert Security if needed.
• Ensure cleanliness and proper condition of equipment and work areas.
• Attend all mandatory trainings and meetings.
• Perform other duties as assigned.

Kenntnisse

Guest Experience Champion

Friendly & Approachable

Clear Communicator

Proactive Problem Solver

Dependable Team Player

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington's sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities

Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.

Who You Are

• Guest Experience Champion : You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.
• Friendly and Approachable : Your positive attitude and warm demeanor set the tone for a welcoming environment.
• Clear Communicator : You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.
• Proactive Problem Solver : You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.
• Dependable Team Player : You take pride in reliability and collaboration, supporting your team to deliver excellence.

Veterans and military spouses encouraged to apply.

What You'll Do

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Securely store luggage while awaiting transfer.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
• Transport guests safely to and from property areas.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.