Bell Person

Rosewood Calistoga; Calistoga (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Healthcare plan

401(k) retirement plan

15 days paid time off and 7 holidays

16 weeks paid maternity/paternity

12 complimentary room nights annually

50% off food & beverage experiences

Complimentary employee meals

Free onsite parking

Job summary

Rosewood Calistoga seeks a Bell Person to welcome guests, assist with luggage, and guide guests through the resort experience. You will represent the property as a knowledgeable ambassador, coordinating with departments to anticipate guest needs and ensure a seamless stay.

You will actively engage guests, deliver personalized service, and uphold the warm hospitality Rosewood is known for, including assisting with transportation and sharing resort amenities.

Qualifications

• Passion for hospitality and guest experiences
• Confident, professional communication
• Polished appearance and service-oriented mindset

Responsibilities

• Welcome guests on arrival with a warm, professional demeanor
• Assist with luggage handling, storage, delivery, and retrieval
• Escort guests to accommodations and explain resort amenities
• Support guest departures with luggage transfers and transportation coordination
• Respond promptly to guest requests and collaborate with resort departments
• Deliver amenities, packages, messages and special requests with high standards

Skills

Guest service

Communication

Hospitality

Physical stamina

Flexible shifts

Teamwork

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team is dedicated to creating seamless arrival, departure, and in-house experiences for every guest. As one of the first and last points of contact, the team plays a vital role in delivering personalized service and memorable moments. Working closely with Concierge, Valet, Guest Experience, Housekeeping, Engineering, and Transportation teams, we ensure every guest interaction reflects the warmth, care, and exceptional hospitality that define Rosewood.

YOUR ROLE

As a Bell Person, you will create lasting first and final impressions by warmly welcoming guests, assisting with luggage and transportation needs, and introducing guests to the resort experience. You will serve as a knowledgeable ambassador of the property, providing personalized assistance and ensuring guests feel supported throughout their stay.

Your role contributes directly to guest satisfaction by delivering attentive service, coordinating requests with multiple departments, and anticipating guest needs before they arise. Through professionalism, attention to detail, and genuine hospitality, you will help create the memorable experiences that distinguish Rosewood.

HOW YOU'LL MAKE THE PLACE

• Welcome guests upon arrival and create a warm, professional first impression.
• Assist with luggage handling, storage, delivery, and retrieval efficiently and with great care.
• Escort guests to accommodations and introduce resort amenities, services, and experiences.
• Support guest departures through luggage transfers, transportation coordination, and vehicle loading assistance.
• Respond promptly to guest requests and collaborate with Resort departments to deliver seamless service.
• Deliver amenities, packages, messages, and special requests while maintaining the highest standards of guest care.

COULD THIS BE YOU?

• You have a passion for hospitality and creating exceptional guest experiences.
• You communicate confidently and professionally while building positive relationships with guests and colleagues.
• You maintain a polished appearance, positive attitude, and strong commitment to service excellence.
• You are organized, detail-oriented, and thrive in a fast-paced environment.
• You are comfortable performing physically active work, including lifting and transporting guest luggage safely.
• You are flexible and willing to work weekends, holidays, and varying shifts to support operational needs.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-t

and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The pay rate for this position is $23.75 per hour. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.